Myrna Sauza Email & Phone Number

Remote Canada

• Answering incoming client and applicant phone calls, and responding to incoming emails• Providing product and service information to existing clients• Maintaining client records by updating account information• Reviewing the status of client files or orders with the existing clients• Reviewing accounts with the client – providing the current services and prices to existing clients• Walking applicants through on filling out consent forms over the phone• Entering calls and emails in Salesforce and other platforms• Ensuring that changes requested by the clients on their accounts are implemented• Working on projects that involves account administrative tasks and meeting its deadline• Resolving service complaints by clarifying client complaints – determining the root cause of the issue; explaining the best solution to solve the client’s concern; expediting correction or adjustment; following up to ensure resolution

 Structuring, validating and maintaining bill of materials. Maintaining part numbers in the ERP system. Following up with engineering for missing drawings, correction of drawings and part numbers. Releasing production work orders for Challenger and Global Programs.

Kirkland, Quebec

 Managed the employee uniform program. Including creation of excel tracking system for the accounting department. First point of contact in the organization, responsible for managing walk-ins, employees, calls, and assess their needs and guide them. Performed phone interviews and booked appointments for the HR Department. Administered different employee programs (Best Buy, Vaccination clinic, Tire changing). Worked with the team on two open houses in 2012. Coordinate with the vendors the schedule for different services for the employees (safety glasses & boots). Purchase of products for various employee programs. Responsible for office supplies, including purchasing and office stationery inventory. Production and publishing of the monthly newsletter. Improved the system for employee parking stickers

 Part-time coaching practice.

 Responsible for training and coaching members. Taught nutritional courses. Membership sign-up, contract renewals, payments, medical holds, etc. Diverse customer service tasks including the promotion of weight loss and fitness services and products.

 Responsible for supporting in the teaching of online courses, as well as face to face, offered by the Applied Human Science Department at Concordia University, “Interpersonal Communication and Relationships” and “Working with Task Groups”.

 Responsible for dispatching service calls to the field for USA and Canada, working with diverse established processes.

 Responsible for the renewals of the lease contracts with the client. Up-date of the files to reconcile the financial leasing information. Liaison with our main customer, including inventory and follow up of purchase orders in order to close the files. Helped closed approximately 300 lease contracts with our major customer Nortel Networks.

Certificate In Family Life Education, Applied Human Sciences

Certificate In Integrative Essentials Coaching, School Of Education And Liberal Arts

Debbie Ford Institute at J.F.K. University

Certificate In Life Coaching, Life Coachiing

Certificate in Wellness Coaching and in Relationship Coaching

Certificate In Natural Health Consultant

Ba In Translation