Market Manager/ Producer Lifeway Insurance Brokers, Houston, Texas February 2013 to Present • Identify opportunities to access new competitive insurance markets and products • Regularly monitor and analyze market trends • Manage communication with carriers regarding the insurability and pricing of products for agency customers • Identify quality sales leads from a variety of sources such as networking, referrals and marketing campaigns • Identify cross-sell opportunities and referrals from existing customers • Explore ways of improving existing products and services, and increasing profitability • Assist in the design of sales and marketing campaign efforts of the agency • Make minimum of 20 calls a day regarding on going sales efforts for agency

• Provided the day-to-day service and support to customers of the agency after the sale • Work closely with producers in securing new customers • Answered telephones and transferred calls to appropriate staff members • Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports • Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system • Coordinate all promotional activities for the agency including a direct mail campaign sent to over 2,000 current customers