Jacob Irvin Email & Phone Number

Whitesboro, Tx

Actively engaged in structuring and implementing the onboarding training process for the Good Vibes team of influencers of RevitalU. I work with other leaders in the Direct Sales Industry and within the RevitalU Organization to enhance the BI onboarding process and maintain an open line of communication to ensure a cohesive and immersive experience for all.

Oklahoma City, Oklahoma Area

Fast paced position as one of the founding/training managers for Olive Garden's catering roll-out. - Interviewed and hired highly-skilled, service-oriented, and hospitality-focused service team members- Ensured catering/to-go team: built meaningful connections with guests, maintained up to date knowledge of promotional menu items, excellence in food allergen knowledge, and utilized the tools available to ensure quality control was consistent- Trained all Management in Region over… Show more Fast paced position as one of the founding/training managers for Olive Garden's catering roll-out. - Interviewed and hired highly-skilled, service-oriented, and hospitality-focused service team members- Ensured catering/to-go team: built meaningful connections with guests, maintained up to date knowledge of promotional menu items, excellence in food allergen knowledge, and utilized the tools available to ensure quality control was consistent- Trained all Management in Region over new key-concepts and impact of catering on team growth, retention, and diversification- Managed and tracked my portion of employee Reviews, and assisted the Service Manager to ensure FOH unity and consistency in policy- Conducted Certified Trainer meetings Show less

Dallas/Fort Worth Area

- Team member training specialist - Focused on to-go optimization for enhanced customer experience and streamlined pick up process- Collaborated on modernized training program to enhance on-boarding experience for new team members with the goal of lowering FOH turnover- Regional Point of Contact/Rollout Coordinator/Executive Trainer for Ziosk pay at the table system integration company wide