Adam Lifshitz Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Orlando, Florida Area

Orlando, Florida Area

Orlando, Florida

• Create and manage all pre-planning logistics and on-site program operations for all programs assigned• Secure all vendor/partner services with contracts and payment as well as select and book staff and transportationo Partner services include: transportation, venues, hotels, décor, entertainment, restaurants, caterers, special experiences, shows, tours, activities, etc.• Create all documents and important paperwork including Schedule of Services (detailed itinerary, contact info… Show more • Create and manage all pre-planning logistics and on-site program operations for all programs assigned• Secure all vendor/partner services with contracts and payment as well as select and book staff and transportationo Partner services include: transportation, venues, hotels, décor, entertainment, restaurants, caterers, special experiences, shows, tours, activities, etc.• Create all documents and important paperwork including Schedule of Services (detailed itinerary, contact info, etc.) signage, menus, manifests, departure notices, staff packets, etc.• Participate in the sales process by attending client site inspection where possible and enhance the program by suggesting additional services where possible while maintaining and nourishing relationships with clients, vendors and partners• Create and maintain all financial aspects of a program including invoices, gather post-program expenses/time sheets/outstanding invoices, review for accuracy and prepare final invoice for the client in a timely manner while responsible for costing/operating programs with awareness to the gross profit and financial goals of the company• On site at all key times to ensure success of every event, including management of set-up to ensure everything is set to client expectations Show less

Orlando, Florida

Orlando, Florida Area

• Oversaw the day-to-day operations of the Reservations, VIP Services, and PBX offsite contact center for the Bahamian resort Baha Mar• Managed team of 25 reservations and VIP services agents, working directly under the Director of Reservations.• Member of the opening team of the resort and satellite Orlando office, responsible for development of all policies and procedures, as well as implementation to call center staff.• Project managed the selection and installation of call… Show more • Oversaw the day-to-day operations of the Reservations, VIP Services, and PBX offsite contact center for the Bahamian resort Baha Mar• Managed team of 25 reservations and VIP services agents, working directly under the Director of Reservations.• Member of the opening team of the resort and satellite Orlando office, responsible for development of all policies and procedures, as well as implementation to call center staff.• Project managed the selection and installation of call center phone systems and reservations software. Show less

Orlando, Florida Area

• Welcomed all guests to the resort and answer any guest questions about the 1,600-room hotel as well as all of Walt Disney World and Animal Kingdom Lodge.• Checked-in guests and provide resort specific information: Directions, rules and safety policy information• Greeted guests by name upon arrival as a curbside front desk attendant.• Handled sensitive guest information and domestic & foreign currency.

Orlando, Florida Area

• Answered all incoming calls to the resort’s telephone line, as well as performing call transfers to all departments and guest rooms.• Acted as a representative of the resort to guests inquiring about hotel information and policies. • Performed in-house guest requests for housekeeping, maintenance, and security, in addition to other miscellaneous requests.• Required extensive knowledge of hotel operations, procedures, and departments.

B.S. Hospitality Management, Hospitality Management

Tourism And Travel Services Management