Ligeia Scott Email & Phone Number

Dallas, Texas, United States

• Provide Product Owner support for both Production Support and the BI/Analytics platform.• Define and communicate the product vision and strategy to ensure alignment with business goals.• Prioritize and manage the product backlog, ensuring that the most valuable features are delivered first.• Work closely with stakeholders to gather requirements, provide updates, and ensure their needs are met.• Gather and analyze user feedback to continuously improve the product.• Foster strong collaboration between development, HR and legal leading to a more cohesive product strategy.• Develop and deliver training programs to enhance the skills and knowledge of employees.• Track and evaluate the performance of implemented strategies and programs, making adjustments as necessary.• Assist in the selection and implementation of technology solutions to support business operations.

Dallas, Texas

• Senior point of contact for day-to-day management of the business in order to establish strong relationships.• Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.• Mentor and develop the 20+ team members in order to provide creative solutions for the client.• Foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.• Provide leadership for the development, implementation, and troubleshooting of enterprise hardware, software, and networking systems.• Provide timelines, cost estimations, and ensure projects meet the needs of the client organization.• Oversee the operations of a team of project managers, business technology consultants, and implementation specialists who interface with the client organizations.• Support client as Product Owner through 5 successful data migrations as planned.

Dallas, Texas

• Led and managed multiple projects and programs, ensuring alignment with organizational goals and objectives.• Developed and implemented strategic plans to achieve program objectives, including resource allocation and risk management.• Built and maintained strong relationships with stakeholders, including clients, team members, and senior management.• Provided oversight of all program budgets, ensuring financial targets were met and resources are used efficiently.• Mentored and guided eight project managers and team members, fostering a collaborative and high-performance work environment. This led to a 30% improvement in team performance.• Tracked program performance using appropriate metrics and tools, ensuring timely delivery and quality standards.• Identified and mitigated risks to program success, developing contingency plans as needed.• Provided regular updates to C-Suite and stakeholders on program status, challenges, and achievements.

Dallas

• Provide leadership over for the development, implementation, and troubleshooting of enterprise hardware, software, and networking systems. • Provide timelines, cost estimations, and ensure projects meet the needs of the client organization. • Oversee the operations of a team of project managers, business technology consultants, and implementation specialists who interface with the client organization.

Dallas/Fort Worth Area

• Manage day-to-day business stakeholder, 3rd Party, and application support team member interactions including setting team member performance expectations.• Liaise and effectively manage communications between the user community, IT department resources, SCC business units, and vendor partners internal/external to the firm.• Proactively work with senior IT management and business sponsors or stakeholders to ensure application support changes are understood and approved in advance.• Provide oversight to IT Application Support team to ensure automation and system monitoring plans exist for all Tier 1 applications. • Led the development of analytics to provide key actionable analytical data to include tracking of & response to SCC KPIs. Real time delivery of data which is intended to raise the quality of SCC resident care, influence positive clinical outcomes and empower executives and decision makers. Consult with internal SCC departments to develop analyses that lead to actionable insights that accelerate profitable growth.

Dallas/Fort Worth Area

• Partner with external vendor to create dashboards/analytics that can be used for any organization utilizing the EMR (Electronic Medical Records) software utilizing Tableau• Develop EMR and Pharmacy custom reports utilizing BIDS/SSRS/MS SQL Server Management Studio• Manage all report requests internally and externally with EMR Vendor• Create ad-hoc ETL queries to support internal EMR conversion development needs• Provide leadership oversight to internal report developers• Oversee quality assurance and user acceptance testing for all internal/external report development• Provide project status updates as appropriate to Senior Level Executives

• Proactively monitor business process life cycles from customer on-boarding to off-boarding to ensure that any customer or financial impacting issues are non-existent or minimal by utilizing various tools including QlikView, IDEA, SQL and PL/SQL data mining software to help analyze all pertinent data• Provide oversight to teams daily function including all dashboards reviews, data analysis, measurement tracking• Led team to identify all business processes and apply financial weights/risks and priority ranking associated with failure of processes• Worked with internal reporting team to develop dashboards which would allow for monitoring of the success or failure of the functions of the business (internal and external)• Manage reconciliation of customer base issues between internal data systems and various Local Distribution Companies (LDC's) by managing and supporting the external vendor system processes and validating service level agreements for various function• Ensure that all daily billing processes as expected. This results from 40,000+ transactions processing between LDC and our customer information systems platforms daily

Dallas/Fort Worth Area

• Provided leadership to 23 employees in Service and Maintenance Department• Documented processes and procedures of the team• Implemented efficiencies to improve performance of team by utilizing data queried from various databases (Oracle, MS SQL and MySQL)• Reduced and re-classified various vendor invoices• Managed and re-organized various charges to ensure balancing of departmental approved budget • Support the finance department with state audit requirements• Support the submission of data to the Texas Lite-Up Program for reimbursement

Dallas

• Managed the relationship with external ECM (OpenText) vendor• Managed oversight of ECM budget• Created and delivered slide decks for multiple high level executives to support the ECM project budget needs• Worked with OpenText vendor on training and requirements documentation efforts for the ECM project• Managed off-shore team from project implementation through requirements gathering stage for implementation of ECM

Dallas/Fort Worth Area

• Provided leadership to the Software Support Development Team, Informatica ETL Team and the QlikView Development Team• Ensured that all system changes were done in an efficient and validated manner• Worked with the business to ensure that all requests were thoroughly documented before system updates were performed• Managed timelines, multiple department responsibilities and executive level communication when production issues arose• Managed the support of all processes utilizing the ETL tool • Ensured that scheduled processes were completed as designed• Worked with the business to ensure that ETL needs were created and maintained to support the end requirements defined• Designed and developed operational and analytical dashboards for monitoring by the business and upper management• Ensured that all scheduled dashboards were designed and delivered to meet defined requirements• Managed several internal and external projects to ensure they were completed on time and under budget

• Managed the implementation of external facing sales website on time and under budget• Reviewed and approved the multiple submissions of vendor contracts and statements of work (SOW's) for the sales website• Managed user acceptance (UA) and quality assurance (QA) testing of the external facing sales website• Reviewed and provided guidance to product changes to internal sales team• Ensured that all vendor testing exceptions were completed prior to launch

• Provided leadership to the Business Intelligence Staff, the on-shore and off-shore Informatica ETL and DBA Teams • Managed the implementation of data from various internal/external data sources into the Enterprise Data Warehouse• Managed the conversion from the iSeries EDW platform to the TeraData EDW platform• Established processes to ensure that all database transactions were made in Compliance of the SOX Audit standards • Established standards to monitor databases for efficiencies • Managed the 24x7 operational loading of taxing authority data via Informatica into DB2 • Ensured that SLA’s were met and obstacles removed

Dallas

• Provided leadership to both the PM and Business Analysts, the Production Support Team and the Software QA team• Implemented methodology and documentation standards to be followed throughout the Software Development Lifecycle (SDLC) • Ensured that business requirements were defined and documented as required• Ensured that projects were on-time and under budget• Ensured that escalations were handled in accordance with the defined process• Worked with the business to define and document requested changes/corrections to be implemented into various applications• Transitioned testing of 35 applications to offshore team• Worked with offshore team to ensure that team was trained to support all applications successfully

• Provided leadership to the helpdesks for both the Loan Origination System and the Pre-Qualification Systems to meet/exceed SLA with business owners• Primary configuration expert for Loan Origination Systems (Mortgage Cadence and Destiny) which consisted of creating and maintaining all edits, state specific predatory lending regulations, user information, departmental workflows, product shells• Performed ad-hoc data analysis and high level systems analysis utilizing SQL Query Analyzer• Researched and authored business requirements for modifications and enhancements to the LOS systems• Collaborated with the Compliance department to develop business requirements and user acceptance testing requirements to guarantee that SouthStar’s products and procedures were in compliance with federal and state predatory lending regulations• Responsible for change management, process improvement, ticket system workflow redesign, teambuilding and performance management