Ligeia Scott Email & Phone Number

Dallas, Texas, United States

• Provide Product Owner support for both Production Support and the BI/Analytics platform.
• Define and communicate the product vision and strategy to ensure alignment with business goals.
• Prioritize and manage the product backlog, ensuring that the most valuable features are delivered first.
• Work closely with stakeholders to gather requirements, provide updates, and ensure their needs are met.
• Gather and analyze user feedback to continuously improve the product.
• Foster strong collaboration between development, HR and legal leading to a more cohesive product strategy.

Dallas, Texas

• Senior point of contact for day-to-day management of the business in order to establish strong relationships.
• Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.
• Mentor and develop the 20+ team members in order to provide creative solutions for the client.
• Foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
• Provide leadership for the development, implementation, and troubleshooting of enterprise hardware, software, and networking systems.
• Provide timelines, cost estimations, and ensure projects meet the needs of the client organization.

Dallas, Texas

• Led and managed multiple projects and programs, ensuring alignment with organizational goals and objectives.
• Developed and implemented strategic plans to achieve program objectives, including resource allocation and risk management.
• Built and maintained strong relationships with stakeholders, including clients, team members, and senior management.
• Provided oversight of all program budgets, ensuring financial targets were met and resources are used efficiently.
• Mentored and guided eight project managers and team members, fostering a collaborative and high-performance work environment. This led to a 30% improvement in team performance.
• Tracked program performance using appropriate metrics and tools, ensuring timely delivery and quality standards.

Dallas

• Provide leadership over for the development, implementation, and troubleshooting of enterprise hardware, software, and networking systems.
• Provide timelines, cost estimations, and ensure projects meet the needs of the client organization.
• Oversee the operations of a team of project managers, business technology consultants, and implementation specialists who interface with the client organization.

Dallas/Fort Worth Area

• Manage day-to-day business stakeholder, 3rd Party, and application support team member interactions including setting team member performance expectations.
• Liaise and effectively manage communications between the user community, IT department resources, SCC business units, and vendor partners internal/external to the firm.
• Proactively work with senior IT management and business sponsors or stakeholders to ensure application support changes are understood and approved in advance.
• Provide oversight to IT Application Support team to ensure automation and system monitoring plans exist for all Tier 1 applications.
• Led the development of analytics to provide key actionable analytical data to include tracking of & response to SCC KPIs. Real time delivery of data which is intended to raise the quality of SCC resident care.

Dallas/Fort Worth Area

• Partner with external vendor to create dashboards/analytics that can be used for any organization utilizing the EMR (Electronic Medical Records) software utilizing Tableau
• Develop EMR and Pharmacy custom reports utilizing BIDS/SSRS/MS SQL Server Management Studio
• Manage all report requests internally and externally with EMR Vendor
• Create ad-hoc ETL queries to support internal EMR conversion development needs
• Provide leadership oversight to internal report developers
• Oversee quality assurance and user acceptance testing for all internal/external report development

• Proactively monitor business process life cycles from customer on-boarding to off-boarding to ensure that any customer or financial impacting issues are non-existent or minimal by utilizing various tools including.
• Provide oversight to teams daily function including all dashboards reviews, data analysis, measurement tracking
• Led team to identify all business processes and apply financial weights/risks and priority ranking associated with failure of processes
• Worked with internal reporting team to develop dashboards which would allow for monitoring of the success or failure of the functions of the business (internal and external)
• Manage reconciliation of customer base issues between internal data systems and various Local Distribution Companies (LDC's) by managing and supporting the external vendor system processes and validating service level.
• Ensure that all daily billing processes as expected. This results from 40,000+ transactions processing between LDC and our customer information systems platforms daily

Dallas/Fort Worth Area

• Provided leadership to 23 employees in Service and Maintenance Department
• Documented processes and procedures of the team
• Implemented efficiencies to improve performance of team by utilizing data queried from various databases (Oracle, MS SQL and MySQL)
• Reduced and re-classified various vendor invoices
• Managed and re-organized various charges to ensure balancing of departmental approved budget
• Support the finance department with state audit requirements

Dallas

• Managed the relationship with external ECM (OpenText) vendor
• Managed oversight of ECM budget
• Created and delivered slide decks for multiple high level executives to support the ECM project budget needs
• Worked with OpenText vendor on training and requirements documentation efforts for the ECM project
• Managed off-shore team from project implementation through requirements gathering stage for implementation of ECM

Dallas/Fort Worth Area

• Provided leadership to the Software Support Development Team, Informatica ETL Team and the QlikView Development Team
• Ensured that all system changes were done in an efficient and validated manner
• Worked with the business to ensure that all requests were thoroughly documented before system updates were performed
• Managed timelines, multiple department responsibilities and executive level communication when production issues arose
• Managed the support of all processes utilizing the ETL tool
• Ensured that scheduled processes were completed as designed

• Managed the implementation of external facing sales website on time and under budget
• Reviewed and approved the multiple submissions of vendor contracts and statements of work (SOW's) for the sales website
• Managed user acceptance (UA) and quality assurance (QA) testing of the external facing sales website
• Reviewed and provided guidance to product changes to internal sales team
• Ensured that all vendor testing exceptions were completed prior to launch

• Provided leadership to the Business Intelligence Staff, the on-shore and off-shore Informatica ETL and DBA Teams
• Managed the implementation of data from various internal/external data sources into the Enterprise Data Warehouse
• Managed the conversion from the iSeries EDW platform to the TeraData EDW platform
• Established processes to ensure that all database transactions were made in Compliance of the SOX Audit standards
• Established standards to monitor databases for efficiencies
• Managed the 24x7 operational loading of taxing authority data via Informatica into DB2

Dallas

• Provided leadership to both the PM and Business Analysts, the Production Support Team and the Software QA team
• Implemented methodology and documentation standards to be followed throughout the Software Development Lifecycle (SDLC)
• Ensured that business requirements were defined and documented as required
• Ensured that projects were on-time and under budget
• Ensured that escalations were handled in accordance with the defined process
• Worked with the business to define and document requested changes/corrections to be implemented into various applications

• Provided leadership to the helpdesks for both the Loan Origination System and the Pre-Qualification Systems to meet/exceed SLA with business owners
• Primary configuration expert for Loan Origination Systems (Mortgage Cadence and Destiny) which consisted of creating and maintaining all edits, state specific predatory lending regulations, user information.
• Performed ad-hoc data analysis and high level systems analysis utilizing SQL Query Analyzer
• Researched and authored business requirements for modifications and enhancements to the LOS systems
• Collaborated with the Compliance department to develop business requirements and user acceptance testing requirements to guarantee that SouthStar’s products and procedures were in compliance with federal and state.
• Responsible for change management, process improvement, ticket system workflow redesign, teambuilding and performance management