David Saint-Martin Email & Phone Number

California, United States

San Francisco Bay Area

San Francisco Bay Area

David draws on 20 years of experience working with a diverse set of companies and amazing people at such places as Crocs, Easton-Bell Sports, Pepsi-Cola, Morgan Stanley, Cigna Healthcare, Warner Music, Sotheby's, and the United Nations in the role of a management consultant and program manager.

San Francisco Bay Area

Ecommerce Program and Project Management for Salesforce Commerce Cloud update to SFRA for PacSun

San Francisco Bay Area

Salesforce Commerce Cloud/SFRA (Demandware), Salesforce, Salesforce Market Cloud, AfterPay, Klarna, Avalara, MS Project, Smartsheet, Jira, NetSuite Ideation, strategy, and roadmap planning and creation for Alicia Keys lifestyle brand launch under the e.l.f. technical platforms. Management of business directors and technology teams across end-to-end product marketing, purchasing, and fulfillment scenarios. Responsible for driving business and development progress across multiple workstreams (Operations, Finance, development teams, logistics) as part of the project portfolio.Weekly steering committee presentations and updates to business leaders. Daily stand-up meetings with technical, marketing, and business teams. Migration from the SFCC technology stack to the SFRA development platform and conversion of existing production sites. Complete integrations and rollout of EU e.l.f. ecommerce sites. Management of platform upgrade, site redesign, integration of payment methods (ApplePay, Klarna, and Afterpay) on Commerce Cloud ecommerce sites. Vendor assessments and management of cross-border 3PL’s, payment service providers, package tracking technologies, and AR technologies.

Austin, Texas Area

YETI Coolers, Austin TexasLeader in Drinkware and Drink Coolers – Largest project in company history. Merging multiple companies into single backend framework for retail, custom, and ecommerce. Fusion Program/Project manager tasked with strategizing and managing integration and merging of multiple platforms and teams to support a unified enterprise.Program planning, project planning, steering committee presentations, executive and business team strategy and progress update meetings. Team management for upgrading and extending functionality on Demandware/Salesforce Commerce Cloud to include new functionality and add customization engine for custom product creation. Teams tasked with developing and integrating functionality existing in NetSuite ecommerce ported to Demandware as part of the single ecommerce backend strategy. Salesforce development and workflow management between Commerce Cloud, SAP and custom product production/factory systems. System pre-launch testing and launch strategy scope and test cases. Customer data merging and cleansing across multiple systems to be incorporated into the customer master housed in SAP. CRM and Marketing Cloud scope, design, and development to support ongoing email marketing campaigns. Travel, Team management, remote team management, staffing, outsourcing, mentoring and reallocation of resources.

Boulder Co, Boston Ma, Apac And Eu

Mi9 Retail Suite, Microstrategy, Epicor, Avalara, MS Project, SharePoint, SAP, Vendor Selection and ManagementHands-on Program Manager responsible for all workstreams for enterprise teams (IT, Planning, BI/Retail Data, SAP, Retail, Legal). Key liaison with executive teams (Board and Steering Committees) to provide project progression visibility and strategic guidance via monthly executive committee meetings. Responsible for planning, guiding and implementing the transition from Epicor POS Retail to Mi9 Retail across US, APAC, and EU. Drove project timelines across all teams and project team leads. Concurrent Mi9 infrastructure deployment, data transition/migration, POS hardware procurement and development. Managed all stages starting with vendor/software selection RFP process, contract negotiations, software requirements gathering, systems development, UAT, and initial deployment over a 24-month timeframe.

Greater Los Angeles Area

Program manager responsible for re-platforming Sees.com onto Demandware ecommerce. Management of site redesign sessions, development timelines, QA and UAT, and go-live launch deployment. Responsible for ongoing post go-live enhancements and future development planning.Vendor management with systems integrators, web designers, POS systems, and Avalara tax/finance integrations.Replacement of distribution center shipping systems to deliver more robust functionality and enterprise reporting.

Greater Los Angeles Area

Managed a multimillion-dollar budget, with local, offshore resource management and client delivery.Executed the agile development for a global eCommerce store implemented on the Sitecore CMSplatform, integrating with Microsoft CRM Dynamics, Gigya for Single Sign-on, delivering a responsive web design user experience. Vendor selection process for SnapEngage company wide consumer chat software and implementation.

Van Nuys, Ca

Ecommerce Program Manager and Performance Coach MS Project, SharePoint, SAP, Magento, Vendor ManagementResponsible for planning, guiding and implementing the transition from B2B manufacturer business strategy into an integrated B2B/B2C ecommerce retailer. Brand ecommerce sites include: Giro, Bell, Easton Baseball, Riddell, Easton Cycling, Blackburn, Easton Lacrosse. Drove project timelines across all teams and project team leads. Concurrent website development and deployment projects across an 18 month timeframe. Hands-on Program Manager responsible for all workstreams for enterprise teams (IT, Planning, Distribution, Design, Customer Service, Marketing, Legal). Key liaison with executive team to provide project progression visibility and strategic guidance via monthly steering committee meetings. Responsible for retraining customer-facing teams from a B2B company to a direct to consumer service organization. Lead coach for the customer service MVP Program that included international quarterly performance town halls. Individual training and coaching, KPI scoreboards, and performance incentive programs.

Ecommerce Project Manager responsible for rebranding and managing the migration and expansion of McGraw-Hill's industry flagship titles (Aviation Week, Construction, Platts Energy, JD Powers) to a unified, state-of-the-art ecommerce platform. Initial 6-month project budgeted at 1.5M increasing to 5M for year two. Project forecast and estimating, project planning, and program definition across 6 business units and titles, approximately 4 distributed teams and 45 technical and business resources.Designed migration roadmap for key magazine titles and properties from a paper-based business model to a fully integrated online ecommerce business. Managed vendors and systems integration assessments (ATG, IBM, etc.) Responsible for pricing negotiations and vendor recommendations based on in-depth 6-week evaluation process. Provided guidance to business executives, stakeholders, and CIO through weekly steering committee roundtables.

WEA B2B PortalTop 10 enterprise-wide initiative for 2007 Warner Music Group. The project was budgeted at 2.7M with a 12-month delivery timeline. The site enables the promotion of all WMG artist catalogs, order processing, and online media delivery to retailers and industry professionals. Responsible for successful redesign and deployment of web 2.0 business-to-business media web portal. Site integrates with backend CMS to serve media, Oracle for transaction processing and user demographics/purchasing histories, and third party data feeds for industry trends and information.Restructured project mid-lifecycle and performed strategic turnaround steps and crisis management to ensure delivery deadlines due to losing .Managed distributed team of business users, technical teams located; , and Mumbai. Lead daily progress meetings, site design reviews, and responsible for communications with business teams and executive management.

Global Launch of MySothebys.com Program Manager for the totally new mySothebys.com, that delivers dramatically enhanced online services to Sotheby's clients. Program and project management, business liaison role, and enterprise-wide communications. 18-month full enterprise reaching project that was budgeted at 3.5M. Areas of Management:Project Managers - Managed 5-7 project managers, created and responsible for project plans, program plans and deliverables for all functional areas. MS Project and Project Server, PMO Standards adherence, and program level reporting. Web/Application Development - Managed internal and external development teams and timelines for Java, Javascript, Oracle, SAP integration, and custom application development. Integration with CMS, SAP BI and Financials, Client Data Quality - Responsible for data quality assessment, data cleansing and client duplicate remediation, data quality metrics and scorecards, and final invitee segmentation. Oracle customer database utilizing Trillium software for duplication identification and address corrections.Guided Search - Hands-on involvement in designing and managing guided search implementation across site. Managed integration with Omniture's WebSideStory hosted search engine for site wide intelligent search. Image Servers - Design and implementation of Scene7 image server to replace in-house image management system. Site Security - Ongoing development and implementation of best practices for site security and standardized business processes to ensure complete security for all site transactions and consumer information. Vendor Management - Peppers & Rogers, HNW, Scene7, WebSideStory, Secure Anchor. Vendor discovery, negotiation, design and development of key functional areas for mySothebys.Quality Assurance - Managed QA testing teams, business user acceptance testing, and third party site validations.

Key Role as Liaison across the Firm (Equities, Fixed Income, Company Institutional Securities, and global counterparts) to build momentum and share knowledge between business units for risk management initiatives. Lead risk assessment audits of high-transaction, enterprise critical systems throughout global enterprise. Provided cross-project analysis and planning timelines, management and reporting on operational risks to the Change Management Program Steering Committee. Responsible for driving the development and implementation of risk strategies and Sarbanes Oxley compliance standards. Mentored and empowered Change Management Guardians within business units to affect cultural change and ensure SOX compliance across Morgan Stanley. Drove projects that enabled change management and SOX toolsets to work more seamlessly together and to reduce the burden on the development and operations communities.

Round Rock, Texas, United States

CRM Client Relationship ManagementCharged with developing and launching TG's CRM program and long-term enterprise customer strategy.Worked closely with the CFO to develop ROI projections for national sales teams and customer interaction center resulting in projected revenue generation of $10.8 Million dollars and 628% ROI over a 5-year time horizon.Executed company wide CRM assessment to uncover key pain points and areas for maximum ROI. Mentored staff in CRM best practices and customer centric business strategies. Developed and presented business proposal and enterprise solution to CEO and Board of Directors for signoff and approval to begin implementation. Guided executive team members in the development of TG's customer centric organizational vision and tactical roadmap.

PMO Project Manager for Cigna’s CMM-based project management methodology and responsible for its successful implementation in the delivery of their flagship Consumer Choice Fund (CCF) product. Charged with leading series of JAD sessions utilizing Cigna’s Project Solutions (CPS) methodology for high-level requirements and use cases across the product lifecycle (Sell, Install, Service, and Report). Mentored and coached multiple teams in CPS Methodology and PM best practices.

Online PublishingIndustry publishing company specializing in societies content ( i.e. American Heart Association, Universities, Medical and Financial publications). Responsible for salesforce and CRM integration, data integration, and enterprise reporting.Monthly steering committee meetings to present the program strategy and progress. Liaised between C-Level Leaders and Tactical Teams with extensive meetings with C-Level and VP leaders to define vision, scope, implementation plans, and timelines of phases and cost projections. Managed projects in MS Project utilizing the Rational Unified Process (RUP) for Project Management in addition to the PMO Methodology. Authored Concept Documents, Vision Scopes, Roadmaps, Project Plans, PowerPoint Presentations, Online Surveys and Knowledge capture systems.

2003 US Tennis OpenProject Manager for multiple 2003 US open projects including loyalty and gift card program, media credentials, access control, and retail systems. Developed project plans in accordance with the Project Management Office methodology. Managed resources and budgets across all projects.Effectively Managed Vendor Relationships, deliverables, and quality control for Ticket Master, Sports Systems, TMAG Security, and Restaurant Associates.

CRM and 1 to 1 MarketingSuccessfully architected and managed large, mission critical, projects with budgets ranging from 100K - 5M. (United Nations, Disney Cruislines, Nielsen, SAP). Demonstrated leadership skills, planning and organizing skills, and clear understanding of enterprise-wide perspectives. Hands-on project management for systems integration with MS Project and RUP. Responsible for Enterprise Integration projects with n-tiered systems architectures and database technologies. Responsible for Project Management, facilitating project meetings, assessing requirements, documentation, and successfully delivering on deliverables. Continually initiated the development of strong relationships within both technology and business groups to ensure that projects were clearly communicated, deliverables were consistently met, and resources remained committed to each project.Key driver responsible for developing and managing standard PM and CRM methodologies and best practices.

Food and Beverage IndustrySuccessfully Managed Hands-On Delivery Of Multi-Year, Full Life-Cycle, Data Warehousing Project. Project encompassed design and implementation of Pepsi Cola's North American data warehouse, in conjunction with the decommissioning of MVS/CICS reporting system. Created and managed project plans, deliverables and milestones in MS Project and Project Workbench.Demonstrated Extreme Efficiency in Managing $1.5 Million Dollar Budget for technology costs, human resources, and training. Responsible for staff evaluations and guidance in job performance and improvements. Effectively pooled and coordinated resources from nationwide teams to drive deliverables and meet deadlines.Lead Management of Development Teams, facilitation of requirements sessions, created training classes and lead nationwide training for data warehouse toolset. Responsible for national rollout and knowledge transfer. Significantly reduced technology costs, distribution times, and nationwide system access times by utilizing web and thin client technologies with Citrix MetaFrame and Windows Terminal Servers.

Charged with creating and instituting 18-Month plan for transforming the IT department into a streamlined, methodology-based, software development company within the organization. Successful in decreasing development cycles, increasing software quality, and instilling a standard, best-practices based approach to IT projects. Lead transformation of IT department by: instituting change management procedures, implementing RUP based methodology for software development, initiated a thorough review and restructuring of in-house technologies and licensing agreements, and created a formal QA team and procedures. Effectively handled daily management and career development of development teams, network technicians, technical writers, and support personnel.

Extensive software design projects with full life-cycle application development, business requirements, testing, implementation, and international rollouts. Facilitated requirements gathering, creation of functional and technical specifications, and development of prototypes and software deliverables.UML proficient and complete understanding of Object Oriented concepts. Object oriented software development in SQLWindows, PowerBuilder, and Visual Basic. Full use of OO methodologies and software development tools from Rational (Rational Rose, UML, Use Cases, Class Diagrams). Responsible for Systems Architecture Design, database modeling and development with ERWin, PL/SQL in Oracle, DB2, and Sybase.

Mc

Cpc, Eli-Mp

Ba Management And Technology

Education record