Liliana Henriques Email & Phone Number

Dessau-Roßlau, Sa, De

I empower people to reach their fullest potential by providing a safe, supportive coaching space that inspires deep, transformative change.

Berlin, Germany

I oversee both the strategic and administrative aspects of a €3 million business portfolio. As a senior team member, I support the team through coaching and mentoring, while also helping shape the company's strategic direction by contributing to OKR-driven initiatives.

Berlin Area, Germany

Led and coached a team of three Customer Success Managers (CSMs), overseeing departmental strategy and setting key performance indicators (KPIs) aligned with the company's vision to drive customer base growth. Shifted the team's focus from reactive to strategic by implementing a sales framework centered on account planning and introducing a performance review process that encouraged continuous development.As a Customer Success Manager, I was responsible for both the strategic and administrative management of a €2 million book of business.

Munich Area, Germany

Led and coached a team of five Project Managers (PMs), fostering a culture of support, communication, and resilience. Developed the machine translation department and coordinated machine translation teams across the global organization during the transition from Telelingua to Acolad.

Translated, reviewed, and post-edited English, German, and Spanish content into Portuguese.

Stuttgart E Região, Alemanha

Acted as the primary point of contact for clients, overseeing and managing complex projects involving 24 stakeholders across multiple countries, from initial quoting to final delivery.

Granada, Espanha

Translated, reviewed, and post-edited technical content into Portuguese, while also serving as the lead for my customer portfolio, overseeing and managing all related translation projects.

Granada E Região, Espanha

Taught Portuguese, Portuguese literature, Brazilian literature, and African literature, and promoted the Portuguese language and culture by organizing cultural events.

Lisbon

Played a pivotal role in building a virtual library of Portuguese literature. My days were filled with scanning books, meticulously correcting processed content, and selecting and publishing material for the Linguanet Plus Project.

Master In Psycholinguistics

Degree In Linguistics