I oversee a variety of marketing, sales, and communication tasks, focusing on promoting sustainable tourism and creating memorable guest experiences. My responsibilities include:- Developing and executing content for social media, newsletters, company bulletins, and translations.- Managing media relations, SEO strategies, budgeting, and monitoring campaign performance.- Building international networks through workshops, trade fairs, and sales initiatives.- Fostering collaborations with partners and overseeing CRM to enhance guest and partner relationships.- Organizing exhibitions, corporate events, and other organizational appearances.- Recruiting and managing posts for new team members, ensuring alignment with our brand values.- Managing bookings and future reservations (allocation management & contracts).- Communicating upcoming season details to partners and tour operators.- Handling bookings (check-ins, check-outs) and customer communication across multiple channels.- Holiday package ideas and updates, group bookings, and other upsell opportunities.

A variety of customer service tasks, including:• Meeting and conference room sales• Reception services• Marketing materials, company bulletins, social media updates• Invoices and billing• Overseeing access control • Management of postal-services (domestic and international)

Different functions regarding international public relations, such as:• Updating, maintaining and developing the city’s international web-pages• Translating and producing news• English social media communication• Assisting international visits (e.g. representatives from other cities)• Analyzing the city's international networks• Other assisting office tasks

Different coordination tasks for:• Exhibitions, training days and customer meetings• Finnish and English content creation• News updates and marketing materials

• Sales• Inventories and stocktaking• Accounting• Customer service• Upkeep of premises

Management of the "Polytechnic and Vocational Education Research Days - 2014" event, which included:• Upkeep of customer, space, and supply contacts• Supervision and organization of meeting rooms• Employee assignment• Feedback collection and analysis• Technical support• Customer service• Upkeep of registration points