Linda Jackson Email & Phone Number

Sydney, Australia

Drive product performance for your domain – delivering optimised products that meet business needs.Develop a strategic product roadmap for each product portfolioConsult broadly across Technology Infrastructure & Operations to deliver continuous improvements of products and services.Utilise Industry insights to drive data driven conversations.Assist the Service Owners to deliver all products and services via the standard catalogue

400 George Street Sydney

Linda led a new complex solutions function that brings together a National team of 70 Customer Technology Strategists (CTS) to provide trusted technology leadership for Telstra’s largest customers and deals. The business objective for the team was to drive demand-generation and provide a pipeline of well-qualified opportunities that deepen the Telstra Enterprise customer relationship.

400 George Street Sydney

Linda led 20 Enterprise Solution Architects (ESA) in the Northern regions of Australia including QLD & ACT. The ESAs are integral to the development of successful customer solutions for Telstra customers. She participated in sales engagements from the allocation of deal resources for bids through to contract finalisation.

400 George Street Sydney

Responsible for cost management, operational service delivery and project delivery of 1500 routers and switches at 110 sites, fixed and wireless network, voice services for Origin corporate offices, power generation plants, remote gas processing plants and a 1200 seat internationally distributed Avaya contact centre. Other services included mobile & satellite, compliance, monitoring & security management.

Sydney, Australia

Responsible for cost management, operational service delivery and project delivery of 2000 routers and switches at 140 sites, fixed and wireless network, voice services for Qantas corporate office and 1200 seat CISCO contact centre. Other services provided by Telstra include network security, compliance, monitoring & security incident management. Mobility services, HF radio, provision and maintenance of 5000 ipads used for inflight entertainment purposes. The Telstra Qantas relationship was refreshed with a new contract and expanded services,

Sydney, Australia

Responsible for cost management and operational service delivery of 1400 Windows based infrastructure servers, 30,000 desktops, including 4,500 virtual desktops, managed print services subcontracted to IBM from Ricoh and collaboration services. In 2009, IBM requested she return to work on the Westpac account to transition from their old contract with Westpac to a new agreement signed in December 2010. Linda was responsible for improving existing services, transitioning scope in and out while delivering significant service uplift.

Sydney, Melbourne

The NAB Platform Manager was responsible for the total cost of ownership and the transformation journey of Workplace Services that included 1400 Windows based infrastructure servers, 32,000 desktops, Service Desk, Collaboration and Mobility services.

Linda transitioned to IBM in the first sourcing contract in December 2001. Key position held during this time for 2.5 years was Delivery Project Executive for the private cloud hosted midrange environment & IT Service Desk.Responsibilities include:- Attainment of contract service levels within cost targets for Workplace & Collaboration services, eBusiness Hosting managing Intel, AIX platform service delivery & IT Service desk (21,000 calls per month).- Ownership of software currency workshops for both environments designed to agree annual programs. Directions include technical enhancements for improved operational efficiency, refresh, rationalisation and/or (often forgotten) decommissioning activity.- Building business relationships with key Westpac personnel to ensure IBM is delivering services that support business strategies.- Working with Westpac and IBM management teams at all levels to build cross tasman service delivery capability with Westpac and IBM New Zealand colleagues. Achieved by aligning technical service delivery and processes.- Ownership of Audit outcomes in asset management (hardware & software), including ensuring delivery teams are resources and prioritised for audit activity, management of audit responses, liaison with auditors re audit findings and overall outcome, execution of audit remediation activity. Approximately 200,000 hardware assets under tracking management.- Compliance management of hardware and software including agreeing compliance parameters with Westpac and ownership of audit related compliance issues.- Building and owning relationships with 3rd party suppliers providing hardware and software to either IBM or Westpac.

Sydney, Australia

In this position I worked part time to assist the manager of the team to organise the team tasks.

I joined the Westpac in 1995 to grow their strategic email system and join 7 disparate systems together to enable email communication between departments. Support was also consolidated to this small and efficient team.

Burwood Sydney

In this position I managed a small team of 16 people who architected, implemented & supported desktops and servers for all areas of the Bank excluding the Branch which had a different desktop platform at this time. I also managed another team of people who provided end user support services for COTS products including Word, excel, powerpoint & mainframe query products such as FOCUS.

Bachelor Of Business Administration (Bba), Marketing

Education record