•Provided a full range of financial services to premium housing complexes, including Invoice preparation, customer support, preparation of financial statements, vendor payments, and Bank and cash reconciliation.•Streamlined Society's Maintenance Billing processing and executed robust Payment methods by digitizing their functionalities with ERP Software.•Onboarding of clients, maintaining relationships, and providing a high-quality customer experience.•Assisted in the resolution of ERPsoftware-related queries, invoice setup queries, and payment settlement queries. Collecting feedback from clients and executing with planning to enhance the customer experience.•Monitoring all the Society's health, solving queries raised over what's app group and executing campaigns to improve engagement with clients..•Assisted team members, seniors, and managers in developing new methodologies and internal initiatives.•Skills:Vendor Management ·Customer Service Management · Payments ·Customer-Focused Service ·Analytical Skills · Microsoft Office · Microsoft Excel ·Customer Service · Problem Solving · Relationship Building · ERP Software