- Develop and implement category sourcing strategies to achieve cost savings, improve quality, and enhance supplier performance.- Conduct market research and analysis to understand supply market trends, identify potential suppliers, and assess supplier capabilities.- Collaborate with internal stakeholders to understand business needs and specifications, ensuring alignment with sourcing strategies.- Lead the supplier selection process, including RFQ/RFP preparation, evaluation, negotiation, and contract management.- Monitor and manage supplier performance through regular reviews, key performance indicators (KPIs), and continuous improvement initiatives.- Negotiate and manage supplier agreements, ensuring compliance with company policies and regulatory requirements.- Identify and mitigate risks associated with the supply base and develop contingency plans.- Maintain accurate and up-to-date records of sourcing activities, contracts, and supplier performance metrics.- Provide category insights and recommendations to support strategic decision-making.- Stay informed about industry trends, best practices, and emerging technologies to drive innovation in sourcing processes.

1. Supplier Evaluation: - Conduct comprehensive background checks on potential suppliers. - Assess supplier capabilities, quality standards, financial stability, and compliance with legal and ethical standards. - Evaluate supplier risk factors and mitigation strategies. 2. Data Analysis and Reporting: - Analyze supplier data and performance metrics. - Prepare detailed reports and present findings to the procurement team and other stakeholders. - Maintain an updated database of approved suppliers. 3. Compliance and Risk Management: - Ensure suppliers comply with industry regulations and company policies. - Monitor ongoing supplier performance and address any issues or discrepancies. - Develop and implement risk management strategies to mitigate potential supplier risks. 4. Collaboration and Communication: - Work closely with the procurement team to understand sourcing needs and requirements. - Collaborate with suppliers to gather necessary documentation and information. - Communicate effectively with internal departments to ensure alignment on supplier selection and performance. 5. Process Improvement: - Identify opportunities to improve the supplier screening process. - Implement best practices and innovative solutions to enhance supplier evaluation and management.

Responsibilities :- Troubleshoot the system and network problems, diagnosing and solving hardware or software faults.- Provide support, including procedural documentation and relevant reports.- Follow diagrams and written instructions to repair a fault or set up a system.- Set up new users' accounts and profiles and deal with password issues.- Respond within agreed time limits to call-outs.- Work continuously on a task until completion (or referral to third parties, if appropriate).- Prioritize and manage many open cases at one time- Rapidly establish a good working relationship with customers and other professionals.- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.- Support the roll-out of new applications.

Duties includeIdentifying, analysing, and initiating the escalation process in an organisation based on the escalation criteria specified by the organisationLinking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the taskAssembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertiseEstablishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation processCoordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordinglyInitiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arisesUpdating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordinglyInforming the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policiesAssuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation.

We are Email Monks – We design & code heavenly emails, newsletters and landing pages. We are specialized company with a group of divine designers and coders that excel in developing highly visual responsive emails and landing pages.We are passionate about what we do and our passion to thrive for excellence helps us to stand out. We aspire to provide a superior customer experience through all our work and keep winning the trust of our clients. Our mobile friendly template gallery stands as an example of the intricate email design and coding craftsmanship we promise to everyone who visits the Monastery.To deliver a best-in-class customer experience, we also ensure that we work 24/7 without any barriers to time zones. We are known for our fastest in the industry Turn Around Time of 8 hours and strict NDA terms that we adhere to; making it easy for brands to trust and do business with us without any hassle. We work with Direct Brands, ESPs and Agencies. Additionally, for email templates we offer 100% money back guarantee and Litmus tested end delivery of our code, compatible with 40+ email clients.Our devotion to achieve Nirvana has helped us move miles from where we started; enabling us to serve 3,500+ brands including Disney, National Geographic, Oracle and many more for their responsive email design, newsletter templates and landing pages needs.Our vast knowledge base on the Email Monks Labs enable us to share remarkably enriching content pieces in the form of infographics, blogs, case studies and so much more. We try our best to keep up with the email marketing advancements so that we get to be the first ones to update you about the latest email where abouts and happenings.Come work with us, chant the holy mantras of the email world and see Monks spell the magic!

Duties include.-Answer calls & reply to the email professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.-The assistance and advice provided by a company to those people who buy or use its products or services.-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.-Follow up to ensure that appropriate actions were taken on customers' requests.-Refer unresolved customer grievances or special requests to designated departments for further investigation.

Duties include- Managing social networking platforms like Wordpress,Hootsuite,Mailchimp,Constant contact etc- Management of various online activities for clients- Organising varied tasks for clients- Calendar management

Duties include.- Responsible for meeting the sales targets of the organization through effective planning and budgeting.-Generating Digital certificates.-To provide support & help during online auctions & e-tendering.

Duties include.-To help the Tata photon internet users, facing various technical issues on call-Quick Resolution: Many of the calls or emails to our customer support center are resolved within an hour of the report of the issue. We are committed to resolving customer issues rapidly.-Timely Follow-up: Once an issue addressed or a problem resolved, our support personnel or account manager will contact our customer to notify the customer of the status and how it was resolved.