Assistant Operations Manager
Supervised operations team to support operational excellence and excellent customerservice.Coordinated with General Manager in different operational issues and promotional activities.Helped team members maintain business professionalism by coaching each on methods fordelivering exceptional service to every customer.Spearheaded daily staff meetings to identify improvement strategies, discuss policy updatesand facilitate open communication.Generated operational reports for management on monthly schedule.Enhanced employee management by developing schedules, tracking time and administeringpayroll.Monitored employee productivity and optimized procedures to reduce costs.Performed statistical analyses to gather data for operational and forecast team needs.Evaluated suppliers to maintain cost controls and improve operations.Wrote and shared stock and poduction reports to help senior leadership make effectivebusiness decisions and plans.Used Amazon seller central and Flip seller accounts to analyze production data, guaranteeingefficient production of defect-free products.Maximized profits by reducing waste in payroll administration and increasing sales.Evaluated inspection reports and service tickets and prepared repair invoices.Developed productive, profitable and achievement-oriented working environmentsfor employees.Implemented process improvement to shape organizational culture, optimizeprocedures for higher efficiency and help company evolve and grow.Taught employees how to collaborate on daily job tasks and achieve servicetargets.
