Lijoy Jose Email & Phone Number

Ahmedabad Area, India

ARYAANYA Group is a multidisciplinary Construction engineering, Planning, Project Management and Real Estate Consultancy Firm. I am Responsible for driving strategic partnerships, with leading Developers of India. Providing strategic partnership (online and offline) for property events with Developers. Developing channel partner network for generating new business. Implementing strategic plans, policies / processes with respect to various functional verticals under Corporate Services. Manage entire real estate vertical of the AryaAnya group starting;• Business Development / Business Plans• Project acquisitions• Strategic tieup/ Joint venture• Risk analysis & mitigationConstruction PMC for Redevelopment Construction Projects:Redevelopment is the process of demolishing existing old society building and reconstructing it by appointing a good Builder who can construct and handover new flats to the society members free of cost with some additional benefits and make profit by utilizing balance plot potential by constructing additional flats and shops based on the approval.Aryaanya Group is well equipped with almost all the areas with regular updates of latest developments in Reality Sector and provide an exclusive knowledge to tackle unresolved problems and solutions for successful and winning completion of redevelopment projects which is a dream of the day for any middle class family.

Gandhinagar

• Eight years experience in international outsourcing business in both inbound and outbound sales and service with Project management for international markets including the involvement in training and QA’ing for the process improvement.• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.• Screens potential business deals by analyzing market strategies, deal requirements and financials; evaluating options; resolving internal priorities.• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.• Protects organization's value by keeping information confidential.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Significant experience in market research, understanding client requirements and develop key relationship with external clients.• Active in Process Improvisation to analyze various business processes

Gandhinagar

Being accountable for managing service delivery to one of the biggest telecom company of US and also accounted for promoting the continuous improvement of productivity, service quality and customer satisfaction. KEY role was focused on: • Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)• Strong client focus – ability to operate at prime customer contact level typically at senior manager/director level• Demonstrate breadth and depth of operational service delivery management expertise, preferably in an international environment• Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements• Strong development focus - advocate of developing employees, teams and the business• Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment• Strong commercial and financial awareness, monitoring, co-ordination and budget ownership• Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements• Motivates, develops and mentors other service delivery employees and managers where relevant• Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability• Provide expert problem management support to difficult, high profile customer issues and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base.

Gandhinagar

Being responsible for managing click to chat sales team for one of the biggest telecom company of US. • Managed and lead the group of team leaders.• Sets expectations and lead the team to achieve performance goals as established by the Executive Team –• Driving quality as a target for the process • Manage process performance on Chat Quality, CSAT etc. for the processes • Managing performance, coaching and energizing staff to ensure daily, weekly, monthly achievement of service levels and individual performance • Supervise the daily activity of sales team consisting of OCRs by monitoring, coaching and developing each OCR to ensure chat quality, sales techniques and compliancy guidelines are being met.• Responsible for periodic evaluations on all sales leader, assistant sales leader, mentors and OCRs • Assigns duties and examine work for exactness and conformance to policies and procedures. Study and standardizes procedures to improve efficiency of subordinates.• Act as a role model at all times, adheres to high ethical standards. Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.• Facilitate chat monitoring sessions and other customer interactions as assigned. Ensuring calibration of quality & Operations by using various methodologies.• To manage workflow and resource and plan for contingencies• Preparing daily, weekly and monthly reports for the Management. Providing BI as desired as well as on an ongoing basis.• Identifying problems with the process and escalate to the client.• To monitor, analyze and report on performance, identify trends and make recommendations to improve the performance of the department. Analysis of Audit Reports.• Recommendations for process development based on customer feedback and analysis of the same.• Staffing Forecasting / Checking availability of resources available.

Gandhinagar

• Providing & supporting online Chat to different Fortune 500 companies for Click to chat department .• Independently handling activities of quality checks and development of new trainees.• Carrying out activities of monitoring chats, coaching the Team members and developing leaders.• Coordinating & following up the department and ensure monthly target are met on time. • Involved with other chat departments and helped in processes improvement.• Implementing activities of providing the guest lectures and training to the new trainees.• Ensuring smooth counseling & proper selection for the trainees.• Responsible for managing and handling data processing functions regularly.• Executing duties related to employee database management and documentation.• Organizing training workshops to improve the performance of the members who are lagging behind in terms of performance• Analyzing the assigned projects and distributing the tasks to the members as per their area of expertise.

Postgraduate Degree Digital Strategy & Marketing Analytics

Bachelor'S Degree, Commerce

Hsc, Commerce

•Provosts Award for Community Service, 1999. President of Student-Youth Alliance mentoring over 100 local middle school students each.

S.S.C

Bachelor Of Commerce, Gandhinagar Commerce College – Gujarat University, Business/Commerce, General

Activities and Societies: Represented for inter school and inter college cricket and football tournaments