Liju Thomas Email & Phone Number

Bengaluru, KA, IN

Bangalore Urban, Karnataka, India

Roles & Responsibility:* Participated in a client's Accounts Payable application development project, where I initially authored the BRD and FSD documents. Subsequently, I contributed to the QA team, testing and deploying the build in UAT to secure final approval and sign-off. Below are few accomplishments: * Optimized invoice payment process, reducing.

New Delhi, Delhi

• Formulate and implement digital media strategies in alignment with organizational goals. Supervise and oversee the organization's digital platforms, including websites, social media accounts, email marketing, and.
• Collaborate with creative teams to curate premium digital content encompassing text, images, videos, and interactive elements.
• Strategize and implement social media plans to foster and engage online communities. Develop and schedule compelling… Show more
• Strategize and implement social media plans to foster and engage online communities. Develop and schedule compelling social media posts, monitor engagement, and promptly respond to inquiries and comments.
• Design and prototype web/mobile applications, collaborating with external teams for development and testing. Contribute to video development for website and email campaigns to drive promotional efforts.
• Generate MIS reports for IET and sister organizations. Collaborate closely with other departments, including IT, and publishing teams, ensuring seamless execution of digital media initiatives. Show less

Bengaluru Area, India

• Develop and communicate the company's vision, mission, and overall strategic direction. Set strategic goals and objectives, ensuring alignment with industry trends and market demands.
• Identify and pursue business opportunities to expand the client base. Cultivate relationships with potential clients, partners, and stakeholders to foster business growth.
• Oversee day-to-day operations, ensuring efficiency and adherence to quality standards. Establish and optimize internal processes… Show more
• Oversee day-to-day operations, ensuring efficiency and adherence to quality standards. Establish and optimize internal processes for web app development and digital media marketing services.
• Recruit, train, and lead a skilled team of professionals in software development, digital marketing, and related fields. We hired two full time employees and three worked as part time as we could not afford high.
• Develop and manage the budget, ensuring financial sustainability and profitability. Monitor and control expenses, while identifying opportunities for cost optimization. We used QuickBook for all accounting and invoice.

Bangalore, India

• Test Planning: Develop comprehensive test plans, strategies, and test cases for our Product testing namely SDL Email manager and SDL Campaign manager.
• Test Execution: Perform various types of testing, including functional, regression, integration, performance, and usability testing. Execute test cases and identify defects, ensuring their timely resolution. Conduct.
• Test Documentation: Create test plans, test cases (FTC), SOP, release… Show more
• Test Documentation: Create test plans, test cases (FTC), SOP, release note, user manual and defect reports. Ensure documentation is up-to-date and readily available for reference.
• Test Environment Management: Collaborate with IT and Dev teams to set up and maintain test environments like Dev, QA and UAT environment. Ensure deployment of build is seamless and test environments are configured.
• Identify, track, and manage defects using JIRA. Collaborate with developers to ensure timely resolution of defects. Perform RCA to identify the underlying causes of defects.

Cochin Area, India

• Lead and supervise a team of 21 chat support agents for McAfee Project, providing guidance, support, and coaching to drive individual and team performance.
• Monitor chat interactions and evaluate the quality of customer service provided by team members. Provide feedback and coaching to improve performance and ensure adherence to SLA.
• Identify training needs and facilitate ongoing training sessions for team members to enhance their product knowledge, chat etiquette, and… Show more
• Identify training needs and facilitate ongoing training sessions for team members to enhance their product knowledge, chat etiquette, and problem-solving skills.
• Conduct regular quality assurance checks on chat interactions to ensure compliance with company standards, policies, and procedures.
• Monitor chat queues and ensure appropriate staffing levels to meet customer demands and achieve service level goals.

Bengaluru Area, India

Roles & Responsibility:Take Escalation and Recovery calls for all APAC Customers on Phone and email.Interact with Symantec clients regarding VIP customer's issues and for any latest process updates.Job Profile includes; Installation, Configuration, Troubleshooting Errors, Pre-sale Information and other Customer Service Issues.Products: All Norton Products.

Chennai Area, India

Roles & Responsibility:Supported a team of 16 Agents in technical troubleshooting and took escalation calls.Took calls for first 8 months. Job Profile includes; Installation, Configuration, Troubleshooting Errors, Pre-sale Information and other Customer Service Issues.Worked in Virus removal support for 3 months. Used hijackthis, GMER, Process Monitor and.

• Installation, Configuration & maintenance of Switches/ Hubs/ Router/ Modem/RAS/ DSL.
• Done routing and switching in campus wide fiber optice network. Connected to other NTPC sites with Class-C IP address. Layer 3 Switches & Routers were Accelar 1100, Nortel/Entrasys/ Cabletron/Cisco.
• Static routing was implemented with VLAN. Connected remote user using RAS server.
• Network Management tools like HP Open View, Optivity Campus ver 7.1, 3com Supervisor, BayStack Device… Show more
• Network Management tools like HP Open View, Optivity Campus ver 7.1, 3com Supervisor, BayStack Device Manager (for BayStack, Nortel, cisco routers and switches).
• Experience in Fiber optic cable Termination, Fiber Splicing, and UTP Crimping.

Installation, Configuration & Maintenance of PC, Printers.Troubleshooting daily Issues. (Like Internet connectivity, Hardware issues etc.)Operating system Installation and configuration. Win XP, NT, 2000.

Msc (It), Information Technologies

B. Com, Commerce, Computers

Adse, Advance Diploma In Software Engineering

Advance Diploma in software Engineering. From Aptech Ltd, New Delhi in the Year 2001.

Education record

Education record