• Installation and support of vendor licensed software for Endoscopy departments (Provation MD), Neurology and sleep labs (Natus Neurowork, Natus EEG), Nuclear pharmacy labs (NMIS) across Ascension.• Consult with clients to deliver exceptional laboratory solutions.• Drive client-specific solution configuration design to meet workflow requirements.• Provide solution oversight, direction, and share my expertise to stakeholders.• Preparation of project plan for go-live supports.• Deploy and test the applications on server.• Well-versed with ServiceNow.• Assist L1 and L2 support team to close tickets.• Ensure ITIL process is followed for Incident Management, Change Management and Problem Management.• Ensure applications are upgraded to its latest version on timely manner.• Lead meetings with clients and internal stakeholder for business continuity.

• Gathering requirements from stakeholders.• Analyzing the impacted functional areas for documenting detailed requirements.• Preparing activity and workflow diagrams using UML tools and mind maps.• Creating and updating user stories, use cases, functional workflows, screen layouts, process flows and ensure each artifact complies with quality standards.• Facilitating the interactions between clinical teams, business system end-users and technical teams for requirement crafting sessions, UAT and status meetings.• Reviewing the test scenarios and test cases, mapping requirements to test cases.• Preparing master schedule for the project with risks, dependencies, counter measures and mitigation plan.• Tracking project deliverables and productivity metrics• Organized domain training for new joiners to the organization.• Mentored new joiners on the process and product knowledge.• Proposed solutions to improve system efficiencies, leading to cost savings.• Release of LIS integration which connects Leica pathology scanners to LIMS.• Feature enhancements and bug fixes for medical devices - CS2, AT2DX, GT450.

In this position, I was primarily responsible for Leading verification activities for Pathology scanner. Analysis and review of Functional and Non Functional Requirements. Setting up of test environments, designing test plan, creation of risk management and requirements traceability. Providing feedback on usability, trace the result to quality risk and report it to concerned stakeholders.Also, I was responsible to automate workflows using automation tools like TestComplete (python scripting) and Eggplant.

• Build MPages and workflow for Dynamci Documentation, PowerChart using tools like Bedrock, DCPTools and CernerPracticeWizard.• Physician workflow implementation support at KSUH, Riyad.• Customize functionality for Clinical Notes and PowerNotes.• Analyzing requirements and designing functional and regression test cases.• Verify and validate the functionality of the product.• Report and track bugs using JIRA.• Coordinate test activities with the development team.• Provide knowledge transfer to consultants with domain knowledge, Healthcare workflows, In-patient workflows, and automation tools.• Automate functional and regression test cases using in-house tool TouchStone.• Retrospection of each release using Test Case Effectiveness program.• Implemented various processes (RBT, Shift Left approach) to improve the efficiency of the team and the quality of the released product.• Analyzing test results and defect tracking in all phases of development.• Crash monitoring in the client systems.• Support client facing team in troubleshooting issues.