Paul Ingham Email & Phone Number

United Kingdom

I am responsible for managing the NHSBSA's finance systems and leading continuous improvement of finance operations.Key responsibilities include:•Overseeing the day-to-day operation of the finance systems, including the general ledger, accounts payable, accounts receivable, and payroll systems. This includes managing system configurations, access controls, integrations, upgrades, and troubleshooting issues.•Leading projects to optimise and improve finance systems and processes. This includes identifying opportunities for automation, standardisation, and efficiency gains. It also includes overseeing the implementation of new systems and processes.•Managing a team of finance systems administrators and business analysts. This includes assigning and reviewing work, providing coaching and feedback, and ensuring staff have the resources and training needed to excel in their roles.•Serving as a subject matter expert on finance systems and processes. This includes developing documentation and providing advice and guidance across the NHSBSA and wider NHS family.•Monitoring key metrics and KPIs to measure the effectiveness of finance systems and processes. This includes taking action to address any areas not meeting performance targets.•Ensuring finance systems and processes comply with relevant policies, regulations, and legislation including data privacy, information security, and financial reporting standards.•Developing and owning the business continuity plan for finance systems and processes to ensure minimal disruption in the event of system outages or other unforeseen events.•Developing a Finance Systems 3 year strategy.•Managing relationships with third-party suppliers that provide support finance systems and services. This includes overseeing vendor activities and service level agreements.•Strong leadership and project management skills.•Ability to lead teams and oversee complex projects with multiple stakeholders through good times and through adversity.

Fleetwood

Currently working in NHS Finance operations conducting business process reviews with internal teams with an aim to improve processes and align Financial operational services to a recent organisation restructure. This involves working with various stakeholders both internal and external to assess the value of business processes and how interactions/hand-offs can be improved to deliver an improved service.Additional responsibilities include looking at strategic objectives with a view to improve funding mechanisms to align the business to the NHS long term plan and NHS Workforce ambitions. ————————April 2017 - March 2019————————Successfully delivered, with the support of a great team, an insourcing re-procurement program to transition Finance/Payroll services from an Outsourced supplier. This includes * Capturing the current 'as is' processes* Modelling ‘to be’ processes* Completing Gap analysis* Establishing new services and capability where required* Delivering training and support, post-implementation to embed the new service/s. My responsibilities include * Process Modelling * Organisational Design* BPMN Process Mapping* Working with stakeholders to establish Future operating models* Agreeing internal and external hand-offs* Establishing ways of working to transition the service successfully

As a Lead Business Analyst worked on a Finance Business Change Programme to transition External services to both in-house and external providers, while also identifying efficiencies through improved Digital Access and utilisation of existing centralised services.My responsibilities/activities include:• Documenting 'as-is' and 'to-be' processes and Systems design using BPMN • Lead workshops with users and suppliers to analyse existing business processes in order to derive detailed functional requirements and use cases for the development of a payment and accounting solution• Complete volumetric analysis on transactions and case types to feed in to resourcing and accommodation plans• Defining reporting requirements, including a full review of existing reports to establish/validate value and purpose• Developing, in partnership, with internal and third party suppliers’ options and recommendations on IT system changes, data migration and business process changes • Conducting Business Impact and GAP Analysis on the as-is to the to-be to enable the transfer Pensioner Payroll Finance Area from an existing External provider to a new Target Operating Model design (TOM)• Scope and define business IT Infrastructure Business requirements making use of existing infrastructure, pro-actively minimising change, mitigating impact on other business/IT changes, reducing delivery time and development costs• Interfacing with GDS driven agile team working on New Digital services for Employers and Members providing impacts in relation to Finance, Accounting and Payment functions.

United Kingdom

Digital design and development using Open Source Content Management systems or E-Commerce platforms using technologies such as PHP, MySQL, Java, CSS3, HTML5, etc.Can create custom modules and for bigger projects manage the workflow and management of the application from design stage to implementation.

Fleetwood

In my role as Business Analyst I was responsible for scoping the business requirements and developing tactical and long term strategic business solutions. I was heavily involved in developing the change implementation approach and managing the impact on business areas and stakeholders.I process mapped 'as-is' practices and developed system requirements using first principles, subject matter experts (SME) and business process reverse engineering to preparing the business for statutory regulation introductions and an IT systems upgrades/migration.I frequently work with SMEs and suppliers to produce tactical and long-term business IT solutions to standardise complex business processes. For example, conducting a Data strategy review producing and presenting a report to senior management defining and elaborating on short term recommendations for efficiencies and a long term plans introducing further savings with a proposed team restructure to fit the Target Operating Model.I led workshops and conducted one-to-one interviews with SMEs to elicit IT business requirements creating mock-ups for further application development that would result in the development of excel/web based solutions depending on the volume and complexity of the process.With business SMEs and suppliers designed innovative on-line IT workflow applications using a Test Driven Development approach to development. This has now progressed from Alpha to Live delivering instant positive business results with a high user adoption rate.

North-West England

In my role as Business Change Manager I dealt with a broad range of business services from benefit processing, customer facing to contact centre environments. I was responsible for planning business change and managing system defects, fallout from implementation including devising tactical workarounds and long term strategic solutions.I managed the implementation of new front-of-house digital services for JCP offices. Activities included working with sites to manage change, identify opportunities to create a digital culture, manage digital upgrades to front of house estates coordinatiing a variety of suppliers and installation activities.I acted as Change Implementation Manager for pathfinder sites for Universal Credits pilot Working with multiple stakeholders and third party organisations involving coordinatiing training for staff, ensuring business readiness activities completed and management of defects, implementing workarounds, managing process issues post-implementation.Key responsibilities included;* Managing a team to implement new IT systems and business change to support welfare reform* Developing planning activities/actions to support delivery of major system/welfare reform* Site readiness for change and pre-activities were completed* Working with business site managers to reduce risks and progress issues to resolution* Supporting and up-skilling colleagues to raise and manage incidents* System Defect Management from initial analysis to resolution* Developing workarounds in agreement with the business and provide on-site support to Job Centres* Supporting planning and incident resolution processes on changes that impact any DWP business. ensuring change is implemented within set timescales, risks are managed and issues brought to resolution.

In my role as Project Business Analyst I was responsible for working on a major project completing a variety of project work packages and phases to support the development and successful delivery of a modernised payment and accounting system. I used my business analysis toolkit to achieve a successful outcome;* Completed business process maps and job role descriptions to build System Roles Access relevant to specific job roles within the Organisation applying segregation of duties and security IT controls* Developed Project plans to support the implementation of a Payment and Accounting System planning resources and designed scripts for Field Acceptance Testing* Assisted in the undertaking of feasibility and identification of options to provide a Risk Based approach to provide targeted business security controls* Engaged with business stakeholders to define relevant implementation approach and resource requirements to support successful delivery of change into the business* Facilitated negotiations and developed positive stakeholder relationships to maintain communications of future changes and support in developing workarounds for defects* Dealt with complex issues to reach solutions that are responsive to business needs* Authored and baselined business readiness products * Analysed and used evidence from a range of sources to translate how the software would impact the business and wider Organisation* Provided business assurance of IT designs to ensure they meet business needs * Identified requirements for post implementation support, resource and deliverable's.In my role I introduced new ways to simplify processes and promote a culture of change. I have supported a new team to new ways of working and prepared them for working more Agile and become more cross-functional across a wider range of project tasks, preparing them to maintain and build on the open-source solution long term as a smaller more collaborative unit.

In my role as Learning and Development Content Creator I worked in conjunction with stakeholders, colleagues and subject matter experts (SMEs) to design and develop, within required timescales, L&D training material to support new entrant staff to process benefits.I designed training material using appropriate development tools (MS Word, PowerPoint, ForceTen, wire-frame emulation kit). I developed the E-Learning and facilitator led materials to agreed standards of design and interactivity. To complete my work packages effectively I planned and reported progress in line with agreed processes, promptly highlighting any problems. I managed risks to progress development timescales ensuring they were minimised or eliminated. I did this by maintaining a risk register to track issues and prioritise to ensure delivery of training products.

In my role as Implementation Lead I was responsible for supporting new users on the IT system using the phones, new system and business processes.I worked alongside the contact teams gathering and raising incidents that occurred. I attended tele-kits to raise defects, discuss workarounds and work with third party suppliers to track and maintain risks and defects.I completed the consolidation plans for users and identified areas where the user may need more work to practice on the new system with.I developed supporting aides to support new users and encouraged participation in the change by allowing users to have input into incidents and tracking defects.

In my role as Testing/Evaluations Officer I was responsible for developing scenarios/processes to test detailed requirements of the Customer Relationship software (Siebel)I created process maps and steps to prove functionality and usability of the new computer software for maintaining customer accounts.I dealt with internal departments and stakeholders via email, phone, letter and meetings to both fact find information and processes relative to test system design.I raised incidents to external/internal departments and created risk assessments and impact Risk on operations/Business as usual.I provided feedback to Model Office Colleagues via meetings, workshops and presentations.I evaluated users after 'Learning journey' to gather information from them and assess the quality of Training received and to escalate any potential hot spots not being covered.I also tested accessibility software and gather user suggested improvements and reported back to stakeholders.

In my role as Community Profile Researcher/Team Coordinator I was responsible for researching local areas of Burnley using research methods that involved the entire community and overcome possible literacy/age/gender/race/religion problems.I worked to goals set and ensured that standards were attained and correct information was logged/recorded.I planned routes, organised time and made sure other team members were informed about changes.I was also accountable for faxing and photocopying information for management and team members as well as writing up the reports and linking with evidence., Final report and presentation in front of residents and the residential association, contacting local companies for details of community involvement and designing forms and logs for use by other team members.