Business Analyst
Current•Revitalized project requirements gathering process by implementing Agile methodologies, resulting in a 40% reduction in development cycle time and increased team efficiency by 25%. •Facilitated stakeholder meetings and workshops, eliciting valuable insights and ensuring effective communication between business and IT teams. • Translated complex technical concepts into clear and concise documentation, enabling seamless collaboration between development teams and stakeholders and accelerating project timelines by 20%.•Created detailed documentation, including functional specifications, user stories, and process flow diagrams, to support project development and implementation.•Assisted in the testing and validation of software solutions, ensuring adherence to business requirements and user expectations.•Played a key role in the successful implementation of a new CRM system, resulting in improved customer relationship management and increased sales revenue.•Design new business processes and services that are the deliverables from a strategic business change project as part of an overall strategic business program. Assists in resolving project-level business issues• Complete a complex and diverse range of tasks against KPI’s. •Define business and operations requirements and systems goals through partnership with decision makers and end users.•Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions.• Preparation of Product brochures and fact sheets and case studies. Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to address capability gaps. Own and manage prospect database – acquisition, segmentation, optimization, integrity and security.•Communicates any cross-area or cross-release issues that may affect other project areas.
