Likitha Reddy Email and Phone Number

Program Manager (Salesforce)Responsible for supporting digital transformation through the successful implementationof a modern Sales Portal (2-way B2B tool) that includes a Digital Showroom andconnected Order Management Platform.● Project Management for the Sales Portal implementation project in collaboration withinternal IT and 3rd party systems experts. Define business requirements, business processflow maps and RACIs.● Liaise with Salesforce.com (system solution provider) and other 3rd party vendors tocontinually update and improve the various applications of the platform● Work with internal stakeholders and associated vendors to drive the enhancement offuture portal capabilities (continuous platform improvement of functionality and userexperience) to incorporate advanced services such as CRA(Consumer/Customer/Channel Right Assortment) functionalities, trade marketing toolsLead prioritization, phasing, and maintenance by Geography, Brand, ProductSegmentation.● Provide guidance in ways of working and develop a Playbook, Process Maps, and RACIs.● Lead all business-related items tied to the B2B Sales Portal● Develop best in class onboarding and training program and tools. Drive internal (DSR,BDM, DPS, DTX) and external (Dealer and Distributor) training sessions, be a consultantfor DSR and BDM and train and retain dealers and distributors.● Onboarding and Training of internal and external stakeholders● Prepare, participate in, and/or lead projects as required

•Accountable to develop, structuring and support Salesforce and other integrated systems (CTM, Shopify, Datorama, Accounting Seed, Blackthorn)•Coordinating with the developers and external teams on jira to work on the on going and long term issues/projects with all the systems•Salesforce admin responsibilities. • User access, permisions, call queues and assign tracking numbers to call tracking metrics users• Shopify - Managing Shopify orders sync to salesforce. (E-shopify sync for shopify tool)• Accounting seed - Manage and help users with invoice creation issues and transactional tasks• Create reports and dashboards for the executive team ( recently implemented Datorama)• Create a roadmap and develop ideas to implement IT solutions to improve the system.•Data clean up by recreating flows, Structure reports and analyzing data for business analysis•Creating users, profiles, permission sets, workflows, Reports and Dashboards for different roles on salesforce

• Lead sales Team and identify prospects clients for subscription business model. Client relationship management with Sales team and CRM management.CRM administration to visualize and use data for prospects Configurations and integrations with applications like ring central, outlook, Salesforce maps, s-docs, DocuSign, Pardot, Chili piper• On a daily basis worked on building workflows, flow builders, process builders, validation rules, roles, profiles, user access, permissions and sharing, customizing page layouts, dashboards, reports, data loader, formula fields, custom objects and fields, licenses, email templates, record types• Understanding of external integrations, developing apex classes and triggers Responsibilities designed, Custom Metadata Types, Custom Settings, Packages. Setup and maintained Salesforce standard objects, custom objects, and junction objects, while also structuring user roles, security profiles and workflow rules.

• Qualify leads from marketing campaigns as sales opportunities and Contact potential clients throughcold calls and emails.• Identify client needs and suggest appropriate products/services.• Onboarding new clients and building long-term trusting relationships with them.• Following up new business opportunities and setting up meetings.• Communicating new product developments to prospective clients. Planning and preparingpresentations (say hello to PowerPoint).• Providing management with feedback. Served as primary administrator for the salesforceenvironment,and related applications• Handles basic administrative functions including user account maintenance, reports and dashboards,workflows and other routine tasks.

• Interacted with the end users to understand the requirements and documented them to proceedaccordingly.• Developed validation rules, Page layouts, Search layouts, Custom objects and Tabs.• Migrated data from external sources and performed insert, delete, export operations on millions ofrecords.• Used Eclipse IDE for development and• Created User, Roles, Public groups and implemented role hierarchies, sharing rules to manage accessfor different users.• Designed and improved various workflow rules, validation rules, approval process.• Made sure that the data quality is maintained by deleting or merging duplicate records and updatinginaccurate data.• Developed Web Service Callouts from existing application to External Applications using SOAP andREST API.• Generated various kinds of reports of different users depending on the requirements.• Used Web services integration to connect with the different applications.• Hands on experience with JIRA , Microsoft Visio, Microsoft powerpoint.

• Sales and Marketing of OGX opportunities for students in the city.• Presentations and inbound sales from within the city.• Ensuring education, understanding and commitment around outgoing exchange cycle and processes.• Planning and tracking outgoing exchange of a student.• Servicing LC members in terms of exchange opportunities.• Cooperation with LCVP TM in terms of LEAD and reintegration. EP fee vindication.