Lila Boyd Email & Phone Number

General planning and coordination across HR, Organisational Development and Communications. Staff Engagement and event support for all internal events including promotion; updating and writing articles for internal intranet and Google + Communities. Responsible for producing presentation materials and post event write-ups. Project support for ‘Better Working’ flexible working programme including responsibility for the design, distribution and analysis of surveys; tracker analysis and support with planning large scale office moves. Support internal and external recruitment campaigns and activities relating to the organisational redesign, including engagement and consultation activities. Coordinating matching panels where required to compare existing and new roles. Creation of advert texts and role profiles; arranging internal and external adverts for new Assistant Director and Corporate Head of Service Roles. Support the ongoing restructure and transformation programme.

Support the management of events and courses for the Public Health department and Community Development Team. Arrange and set up prominent level meetings including minute taking. Member of the Digital Champions; a group formed to focus on using innovation and technology to create a paperless and dynamic working environment. Registered Centre Administrator with OCN London examining board for a bespoke course. Coordinator and writer of the Community Health Matters newsletter with an audience of over 600 subscribers. Arrange the interviews of new recruits and coordinate their entire induction process. Manage the social media platforms for Kingston Council Public Health. Competent in the use of various systems such as Agresso to raise purchase orders and invoicing. Managing multiple work streams and projects simultaneously whilst keeping to deadlines.

Bristol, United Kingdom

Senior member of the Assisted Travel Team, arranging travel for disabled and elderly customers. Promoted from telephony agent to self-managed administrative team. The role entailed, obtaining client information by answering telephone calls; verifying information. Answer inquiries by clarifying desired information; researching, locating, and providing information. Resolve high profile complaints by clarifying issues; researching and exploring answers and alternative solutions; implement solutions; escalate unresolved problems. Training and guidance of new team members. Working with team members across the UK and within multiple train companies.