Lila Heras Email and Phone Number

Responsibilities include:Organize a daily workload by priorities.Managing Traffic control, and Safety records. Global Compliance training records.Promoting Enrollment through school's Marketing,Updating website, admin and school calendars, Facebook, and Coyote Corner.Volunteer management.Filing and retrieving corporate records as NKEC Board secretary.Liaison with Coyote Parent Council.School's Book Fairs organization.Annual Reports for all NKEC.

Answering phones and routing calls to the correct person or taking messagesFiling and retrieving corporate records, documents, and reports.Researching and conducting data to prepare documents for review and presentation by boards of directors.Helping prepare for meetings.Accurately recording minutes from meetings.Greeting visitors and deciding if they should be able to meet with Principals.Using various software, including word processing, spreadsheets, databases, and presentation software.Opening, sorting, and distributing incoming faxes, emails, and other correspondence.Performing office duties that include ordering supplies and managing a records database.Provide general administrative support as needed.

Assist with support and scheduling for Americas North Recruiting and Learning Team, meetings, activities. Manage Facilities issues-maintenance for all the Building and Caterpillar fleet vehicles.Handles 24 Caterpillar Corporative Credit Cards for Recruiting expenses (Pro Card reconciliation process on line thru US Bank). Manage monthly expenses and reimbursement reports. Make travel arrangements – booking flights, rental car, hotel reservations for business trips.Provide Switchboard backup (English and Spanish). Also, handles Regional Room Scheduling for Training, including reservations, confirmation, rental agreements, billing, proces with HSD business Resources for monthly charges. Update daily meeting rooms (signage, setup, coffee breaks, lunch, etc). Sorting personal and business mail including bills, invitations and Resumes. Various duties as request.Ordering supplies, as needed through My Supply Cabinet tool.Handle Rosetta Stone Program for employees, as Program manager at CAT University.

Responsibilities include processing and invoicing customers orders, scheduling customer resolutions, answer customer questions, process complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

Responsible for managing Tourist properties and hotels in Northern Mexico. Develop and implement strategic plans analyzing critical business requirements, identify deficiencies, and develop innovative solutions increasing revenues, and improving customer service offerings. • Increase occupancy from 54% to 60% thus increasing revenue.• Increased annual profit margin by 23%.• Increased customer retention from 80% to 87%.• Rated Best Manager of the year in 2008• Award Torchbearer

Responsible for managing Holiday Inn Express Torreon, operated by Milenium Grupo Hotelero Mexicano. Developing and implement strategic plans analyzing critical business requirements, identify deficiencies, and develop innovative solutions increasing revenues, and improving customer service offerings. • Increase occupancy from 54% to 60% thus increasing revenue.• Increased annual profit margin by 23%.• Increased customer retention from 80% to 87%.• Rated Best Manager of the year in 2008

Identified and developed new Key Accounts that resulted in profitable sales/ partnerships. Successfully adapted company products and services to meet the needs of local markets. Researched, developed, and managed business strategies that expanded market share. Developed National markets significantly increasing revenue and profit margins. Developed, implemented, sales plans and programs with a focus on building two-tier Sales distribution channel.• Increase occupancy from 55% to 58% resulting in increased revenue and profit.• Staff training and upgraded operation.• Achieved Most profitable property status out of 14 properties. GPO increased to 41%. • Operating revenue increased by 15.6% from 32% to 37%• Leading Brand Performance in the GOP 50%