Customer Service Agent
Current
Jun 2023 - Present
AeroLeads people directory · profile
Lila Ajeng Riska Dwiani Email & Phone Number
Quality Analyst/Assurance / Content Moderator
at
Influx
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Quality Analyst/Assurance / Content Moderator
Location
Surabaya, East Java, Indonesia
Company size
Who is Lila Ajeng Riska Dwiani? Overview
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Quick answer
Lila Ajeng Riska Dwiani is listed as Quality Analyst/Assurance / Content Moderator at Influx, a with 47 employees, based in Surabaya, East Java, Indonesia. AeroLeads shows a matched LinkedIn profile for Lila Ajeng Riska Dwiani.
Lila Ajeng Riska Dwiani previously worked as Customer Service Agent at Influx and QA/QC at Transcosmos Indonesia (Official). Lila Ajeng Riska Dwiani studied at Universitas Negeri Surabaya.
Company email context
Email format at Influx
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Influx
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Profile bio
About Lila Ajeng Riska Dwiani
Lila Ajeng Riska Dwiani is a Quality Analyst/Assurance / Content Moderator at Influx.
Current workplace
Lila Ajeng Riska Dwiani's current company
Company context helps verify the profile and gives searchers a useful next step.
Influx
5 roles
Lila Ajeng Riska Dwiani work experience
A career timeline built from the work history available for this profile.
Qa/Qc
- Responsible for maintaing an effective QA processed by coordinated and developed accuracy of moderating content to prevent any violations leakage to any platform of social media- Maintain the weekly/monthly/bi-monthly reviews with teams.- Conduct trend analyses on customer satisfaction and other core measurements and implement strategies to improve future operation results - Coaching, shadowing, and conduct study cases for the agent or the moderator as an action plan of improvement to achieve KPI- Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and planned action timeline for better improvement quality performance.- Research and understand customer expectations and needs to drive their satisfaction- Effectively communicate updates and developments with team members, trainers and management.- Produce statistical reports and insights on quality performance.
Aug 2022 - May 2023
Teacher
Freelance
- Teaching all level of English subject- Teaching all level of grades including pre-school and college student
Aug 2017 - Aug 2022
Quality Analyst
- Responsible for maintaing an effective QA processed by coordinated and developed accuracy of moderating content to prevent any violations leakage to any platform of social media- Maintain the weekly/monthly/bi-monthly reviews with teams.- Conduct trend analyses on customer satisfaction and other core measurements and implement strategies to improve future operation results - Coaching, shadowing, and conduct study cases for the agent or the moderator as an action plan of improvement to achieve KPI- Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and planned action timeline for better improvement quality performance.- Research and understand customer expectations and needs to drive their satisfaction- Effectively communicate updates and developments with team members, trainers and management.- Produce statistical reports and insights on quality performance.
Apr 2022 - Jul 2022
Content Moderator
Jul 2021 - Apr 2022
Team & coworkers
Colleagues at Influx
Other employees you can reach at influx.com. View company contacts for 47 employees →
KG
Keynee Giovanni Trixi
Colleague at InfluxGreater Bandung, Indonesia
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JB
Jan Bla
Colleague at InfluxKingston, Jamaica
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YS
Yehezkiel Sulung
Colleague at InfluxKota Bekasi, West Java, Indonesia
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WW
Wendy-Ann Williams
Colleague at InfluxKingston, Jamaica
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MR
Mauricio Rocha
Colleague at InfluxSão Paulo, Brazil
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KW
Kacyann Walcott
Colleague at InfluxKingston, Jamaica
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TM
Taje Murphy
Colleague at InfluxKingston, Jamaica
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EN
Esther Ndirangu
Colleague at InfluxNairobi County, Kenya
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IA
Ilham Akbar Kurniawan
Colleague at InfluxJakarta, Indonesia
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FN
Fatimah Nur Jannah
Colleague at InfluxJakarta, Indonesia
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Keynee Giovanni Trixi
Colleague at InfluxGreater Bandung, Indonesia
View →
JB
Jan Bla
Colleague at InfluxKingston, Jamaica
View →
YS
Yehezkiel Sulung
Colleague at InfluxKota Bekasi, West Java, Indonesia
View →
WW
Wendy-Ann Williams
Colleague at InfluxKingston, Jamaica
View →
MR
Mauricio Rocha
Colleague at InfluxSão Paulo, Brazil
View →
KW
Kacyann Walcott
Colleague at InfluxKingston, Jamaica
View →
TM
Taje Murphy
Colleague at InfluxKingston, Jamaica
View →
EN
Esther Ndirangu
Colleague at InfluxNairobi County, Kenya
View →
IA
Ilham Akbar Kurniawan
Colleague at InfluxJakarta, Indonesia
View →
FN
Fatimah Nur Jannah
Colleague at InfluxJakarta, Indonesia
View →
1 education record
Lila Ajeng Riska Dwiani education
FAQ
Frequently asked questions about Lila Ajeng Riska Dwiani
Quick answers generated from the profile data available on this page.
What company does Lila Ajeng Riska Dwiani work for?
Lila Ajeng Riska Dwiani works for Influx.
What is Lila Ajeng Riska Dwiani's role at Influx?
Lila Ajeng Riska Dwiani is listed as Quality Analyst/Assurance / Content Moderator at Influx.
Where is Lila Ajeng Riska Dwiani based?
Lila Ajeng Riska Dwiani is based in Surabaya, East Java, Indonesia while working with Influx.
What companies has Lila Ajeng Riska Dwiani worked for?
Lila Ajeng Riska Dwiani has worked for Influx, Transcosmos Indonesia (Official), Freelance, and Ws Teknologi.
Who are Lila Ajeng Riska Dwiani's colleagues at Influx?
Lila Ajeng Riska Dwiani's colleagues at Influx include Keynee Giovanni Trixi, Jan Bla, Yehezkiel Sulung, Wendy-Ann Williams, and Mauricio Rocha.
How can I contact Lila Ajeng Riska Dwiani?
You can use AeroLeads to view verified contact signals for Lila Ajeng Riska Dwiani at Influx, including work email, phone, and LinkedIn data when available.
What schools did Lila Ajeng Riska Dwiani attend?
Lila Ajeng Riska Dwiani studied at Universitas Negeri Surabaya.
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