Lila Balali Email & Phone Number

Buffalo, New York, United States

• Conduct legislative research for the Common Council at large and individually for its members• Prepare and draft resolutions, rules, and regulations for enactment by the Common Council• Assist with the investigation and review of items and issues brought before the Common Council

Buffalo, New York, United States

• Deliver professional interpretation services in English, Farsi, and Dari for clients of a refugee resettlement agency, facilitating communication in various contexts, including medical and legal, while collaborating with organizations such as the New York State Department of Education (DoE), United States Citizenship and Immigration Services (USCIS), and the New York State Unified Court System

Buffalo, New York, United States

• Managed the Member's legislative portfolio and assisted in the development of policy positions and new legislative initiatives• Analyzed New York State's fiscal and budgetary policies and assisted local organizations in securing public funding• Prepared and made recommendations of allocation of Member’s budget• Attended events, meetings, and forums on behalf of the Member and liaised with interest groups, government agencies, and other elected officials in order to advance the Member's legislative priorities

Washington, District Of Columbia, United States

• Provided analysis on the Russo-Ukrainian war, deportations of Crimean Tatars, and other issues being explored by the Executive Producer• Researched relevant archive and news footage necessary for the documentary• Utilized open-source resources to find and connect with people relevant to the subject of the documentary• Maintained Department of State Public Trust Clearance

Washington, District Of Columbia, United States

• Launched FDD’s first Farsi news roundup, monitored over 20 Iranian news outlets in Farsi, selected and translated articles and speeches relevant to the think tank’s operations from Farsi to English• Conducted open-source (OSINT) research in Farsi on regional developments in the Middle East and how they relate to international and economic relations and U.S. national security and foreign policy• Drafted situation reports on Israeli airstrikes in Syria

Albany, New York, United States

• Mentored a team of 9 legislative interns, oversaw interns’ work on appropriation tracking and research projects, and led training sessions on the public budgeting process in New York State• Analyzed New York State fiscal and budgetary policies• Performed legislative research and prepared talking points for the NYS Assembly Majority Leader• Provided constituent services and met with interest groups, lobbyists, and elected officials on behalf of the Majority Leader

Buffalo, New York, United States

• Sold over $1.5M/year in new-business auto and renter’s insurance policies and made customer retention efforts to maximize company profits• Performed fraud investigations and made risk assessments to minimize underwriting losses• Complied with various state laws and regulations governing auto and renter’s insurance procedures and provided coverage counseling based on applicable state laws• Was selected for the highly competitive Chairman's designation which is granted to the organization's top sales agents in the country • Maintained active insurance producer licenses in 31 states: AL, AR, AZ, CA, CT, FL, GA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NH, NJ, NV, NY, OH, PA, RI, SC, TN, TX, VA, VT, WI• National Producer Number 17456891

Buffalo, New York, United States

• Led and mentored a team of 10 sales associates, analyzed sales trends, and determined sales goals• Searched for new client leads, actively approached targeted business clients, and managed relationships with existing clients • Managed and designed promotional and marketing campaigns for the company’s electronic-reader and digital content which led to over $1M/year in sales• Resolved customer complaints, staffing problems, and other issues that interfered with sales operations

Buffalo, New York, United States

• Led the customer service team in areas of work prioritization and resolution of customer concerns regarding quality, availability, delivery, and warranty of furniture products• Motivated, coached, and trained team members to achieve performance goals and individual development plans• Identified process deficiencies, customer needs and behavior trends, and implemented solutions for process improvements

Colorado Springs, Colorado, United States

• Managed all aspects of kitchen and bath installation projects including financials, timelines, sourcing, and customer service• Planned and allocated project resources, prepared budgets, monitored progress, and kept clients informed throughout project• Served as liaison between customers, management, manufacturing, and supply chain

Master Of Arts - Ma, Public Administration And Nonprofit Management, 3.96/4.00

Courses: U.S. Public Policy, Public Budgeting, Public Organizations, Human Rights & Humanitarian Policy, Strategic Planning for Public &.

Bachelor Of Arts - Ba, Political Science, 3.93/4.00

Courses: American Government & Politics, State & Local Government, New York State Government & Budget, Political Analysis, Politics &.

Bachelor Of Science - Bs, Business Administration

Courses: Public Policy, Law & Management, Business Law, Microeconomics, Macroeconomics, Applied Economics, Principles of Accounting.