• Establish and maintain relationships and engage with the business and HR / Benefit management level as their focal point.• Analyze market requirements and meet customers' and internal stakeholders' needs.• Supplying service to people from various backgrounds and industries across local and global markets, explain complex insurance concepts and ideas simply and clearly.• Actively working towards product adoption while looking for expansion opportunities to help customers continue to grow.• Manage customer retention, reduce churn risk, and customer nurturing by helping customers learn how to improve their ability to attract more talents. • Get offers and successfully negotiate profitable contracts for them. • Drive prompt resolution of customer issues and ensures high customer satisfaction.

• Led special projects on behalf of the CEO such as setting up a virtual mall, finding solutions for logistics and delivery handling, patent handling and more.• Own day to day operations and ensure that the eCommerce marketplaces are running smoothly including catalog integrity.• Negotiating contracts with retailers and customer clubs (Groo, Wallashops, BigDeal etc) or renewing existing agreements with existing partners.• Managing campaigns and promotions, production of landing pages, sending newsletters and SMS.

• Led special projects with external providers such as designers, Flash and PHP programmers, mobile application developers, communication infrastructure providers, server farms etc;• Provided technological services to the various departments as a source of multidisciplinary knowledge that combines technical and newmedia knowledge.• Characterized and produced statistical reports, worked with Google Analytics and ewave's dedicated data collection system and performed analyzes for dwell time data, clicks, uniques.

• Implementing, testing, installing, monitoring, and maintaining computer systems and networks in Command & Control System.• Coordinating infrastructure, hardware and external communication providers to establish new sites within a short time.• Working with system engineers on corporate development to improve products, installing and configuring computer hardware, operating systems and applications.• Writing training programs for CastUp's staff and customers, consolidating procedures and control modes, communicating technical information about products and services.• Inbound center - receiving calls and emails from customers and clients, diagnosing and solving hardware or software faults; providing post-sales technical support, and improving customer service standards.