Lilach  Hirschfeld

Lilach Hirschfeld Email and Phone Number

Head of Customer Success and Support @ QLOG - simply manage
Israel
Lilach Hirschfeld's Location
Pardes Hana - Karkur, Haifa District, Israel, Israel
About Lilach Hirschfeld

Customer Success Manager with a deep understanding of performance analysis, product improvement, and customers' behaviors and needs.I look forward to the next challenge in my career, where I can significantly impact via my excellent interpersonal, analytical, and troubleshooting skills, keen attention to detail, and ability to multitask and prioritize while thriving in a fast-paced environment.

Lilach Hirschfeld's Current Company Details
QLOG - simply manage

Qlog - Simply Manage

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Head of Customer Success and Support
Israel
Lilach Hirschfeld Work Experience Details
  • Qlog - Simply Manage
    Head Of Customer Success And Support
    Qlog - Simply Manage
    Israel
  • Qlog - Simply Manage
    Head Of Customer Success And Support
    Qlog - Simply Manage Sep 2024 - Present
    Binyamina, Il
  • Eitan Medical
    Complaints Analyst
    Eitan Medical May 2023 - Sep 2024
    Netanya, Israel, Il
  • Cloudinary
    Smb Customer Success Manager
    Cloudinary Jun 2019 - May 2021
    San Jose, California, Us
    The company provides cloud-based (SaaS) image and video management services.● Analyze global users' usage patterns and annual spending using internal CRM systems● Identify and investigate trends and abnormalities● Provide ongoing support to customers to increase engagement, upgrade subscriptions, and perform retention.● Lead to conversion rate improvement by changing pricing and adding a new plan for SMB customers● Develop the campaign for the new SMB plan● Collaborate with various departments such as finance, product, UX, R&D, and more
  • World Ort Kadima Mada - קדימה מדע
    Monitoring And Evaluation Manager
    World Ort Kadima Mada - קדימה מדע 2018 - 2019
    Kfar Saba, Israel, Il
    The Israeli representative of World ORT, an international organization established to reduce gaps and strengthen communities through training and education.● Evaluate the satisfaction of the participants and the success of the program● Define KPIs and develop evaluation procedures using questionnaires and phone interviews● Collect information, analyze it via Excel and SPSS, and build a report with insights and recommendable items for the Ministry of Education
  • Ensilo
    Talent Acquisition Associate
    Ensilo Sep 2017 - Jul 2018
    San Francisco, Ca, Us
  • Pinzzeta- Unique Recruitment For Hi Tech
    Recruitment Team Leader
    Pinzzeta- Unique Recruitment For Hi Tech Mar 2016 - Sep 2017
    Hod Hasharon, Il
  • Pinzzeta- Unique Recruitment For Hi Tech
    Recruitment Specialist
    Pinzzeta- Unique Recruitment For Hi Tech Jan 2014 - Mar 2016
    Hod Hasharon, Il
    Unique recruitment company for hi-techGuidance and counseling to outstanding candidates throughout their job search until integration into their new place of workConducting technical interviews and writing professional assessments post-interviewCustomer relationship management

Lilach Hirschfeld Skills

Microsoft Excel Microsoft Word Interviews Administrative Assistants Organizational Diagnosis Personal Development Psychological Assessment

Lilach Hirschfeld Education Details

  • Product Experts
    Product Experts
    Data Analyst
  • Netcraft Academy
    Netcraft Academy
    User Experience
  • Bar-Ilan University
    Bar-Ilan University
    Psychology
  • The Academic College Of Tel-Aviv, Yaffo
    The Academic College Of Tel-Aviv, Yaffo
    Social Sciences
  • Bar-Ilan University
    Bar-Ilan University
    Clinical Psychology

Frequently Asked Questions about Lilach Hirschfeld

What company does Lilach Hirschfeld work for?

Lilach Hirschfeld works for Qlog - Simply Manage

What is Lilach Hirschfeld's role at the current company?

Lilach Hirschfeld's current role is Head of Customer Success and Support.

What schools did Lilach Hirschfeld attend?

Lilach Hirschfeld attended Product Experts, Netcraft Academy, Bar-Ilan University, The Academic College Of Tel-Aviv, Yaffo, Bar-Ilan University.

What skills is Lilach Hirschfeld known for?

Lilach Hirschfeld has skills like Microsoft Excel, Microsoft Word, Interviews, Administrative Assistants, Organizational Diagnosis, Personal Development, Psychological Assessment.

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