Lilach Hirschfeld Email and Phone Number
Customer Success Manager with a deep understanding of performance analysis, product improvement, and customers' behaviors and needs.I look forward to the next challenge in my career, where I can significantly impact via my excellent interpersonal, analytical, and troubleshooting skills, keen attention to detail, and ability to multitask and prioritize while thriving in a fast-paced environment.
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Head Of Customer Success And SupportQlog - Simply ManageIsrael -
Head Of Customer Success And SupportQlog - Simply Manage Sep 2024 - PresentBinyamina, Il -
Complaints AnalystEitan Medical May 2023 - Sep 2024Netanya, Israel, Il -
Smb Customer Success ManagerCloudinary Jun 2019 - May 2021San Jose, California, UsThe company provides cloud-based (SaaS) image and video management services.● Analyze global users' usage patterns and annual spending using internal CRM systems● Identify and investigate trends and abnormalities● Provide ongoing support to customers to increase engagement, upgrade subscriptions, and perform retention.● Lead to conversion rate improvement by changing pricing and adding a new plan for SMB customers● Develop the campaign for the new SMB plan● Collaborate with various departments such as finance, product, UX, R&D, and more -
Monitoring And Evaluation ManagerWorld Ort Kadima Mada - קדימה מדע 2018 - 2019Kfar Saba, Israel, IlThe Israeli representative of World ORT, an international organization established to reduce gaps and strengthen communities through training and education.● Evaluate the satisfaction of the participants and the success of the program● Define KPIs and develop evaluation procedures using questionnaires and phone interviews● Collect information, analyze it via Excel and SPSS, and build a report with insights and recommendable items for the Ministry of Education -
Talent Acquisition AssociateEnsilo Sep 2017 - Jul 2018San Francisco, Ca, Us -
Recruitment Team LeaderPinzzeta- Unique Recruitment For Hi Tech Mar 2016 - Sep 2017Hod Hasharon, Il -
Recruitment SpecialistPinzzeta- Unique Recruitment For Hi Tech Jan 2014 - Mar 2016Hod Hasharon, IlUnique recruitment company for hi-techGuidance and counseling to outstanding candidates throughout their job search until integration into their new place of workConducting technical interviews and writing professional assessments post-interviewCustomer relationship management
Lilach Hirschfeld Skills
Lilach Hirschfeld Education Details
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Product ExpertsData Analyst -
Netcraft AcademyUser Experience -
Bar-Ilan UniversityPsychology -
The Academic College Of Tel-Aviv, YaffoSocial Sciences -
Bar-Ilan UniversityClinical Psychology
Frequently Asked Questions about Lilach Hirschfeld
What company does Lilach Hirschfeld work for?
Lilach Hirschfeld works for Qlog - Simply Manage
What is Lilach Hirschfeld's role at the current company?
Lilach Hirschfeld's current role is Head of Customer Success and Support.
What schools did Lilach Hirschfeld attend?
Lilach Hirschfeld attended Product Experts, Netcraft Academy, Bar-Ilan University, The Academic College Of Tel-Aviv, Yaffo, Bar-Ilan University.
What skills is Lilach Hirschfeld known for?
Lilach Hirschfeld has skills like Microsoft Excel, Microsoft Word, Interviews, Administrative Assistants, Organizational Diagnosis, Personal Development, Psychological Assessment.
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