Lilah T. Email & Phone Number

Southampton, United Kingdom

Southampton

- Responsibilities/Achievements include:- Managing the IT Service Desk- Implementation of new Service Management Software- Process improvement including introduction of ITIL based processes such as Incident and Service Request Management- Continual Service Improvement- Supplier Management- Customer liason and communication with the business - Service improvement and responsibility for customer satisfaction - achieved measurable improvement in customer satisfaction- IT governance - including risk and audit- Team coordination, staff recruitment, training and management

Southampton

Responsibilities/achievements included:- Management of staff and volunteer team of approx 15- Fundraising in the community and through grants - achieved substantial increase in income from fundraising- Ensuring excellence in customer service, achieving near perfect customer satisfaction scores- Promotion of the service and development of new services- Year on year increase in service usage- Budget management and increasing revenue from services- Management of building and equipment - supplier management and responsibility for health and safety- Leading successful campaign to save service from closure- Partnership and interagency working

Bachelor Of Arts (Ba), English Literature (British And Commonwealth)

A Level