Joel Medina Email & Phone Number

United States

Information Technologies Specialist professional with 26+ years of experience in Windows desktop support, 15 years with MacOS desktop support as well as server administration for commercial and government agencies, focusing on systems integration and computer networking technologies seeking a position as a senior help desk or project management position. Demonstrates a helpful, friendly, and knowledgable demeanor. Previous clients have sought me out even after I have left the organization.

Fort George Meade

Assists Mission Partner in developing server solutions for the various federal agencies that work with DISA. My focus was primarily with hardware solutions, memory, storage, and processors. It is my responsibility with the development of the solution document and the bill of materials. I would then work with the other elements from Networking, the software engineer and the project lead till it was completed and assigned to the estimate writers. Afterwards I would follow the implementation process if any questions were to arise until the system was assembled and brought online.

Washington D.C. Metro Area

Assisted government end users with various support issues ranging from password resets to deploying of laptops. Was involved in re-imaging of Windows 10 laptops and testing and refreshing older Windows 7 laptops. Tools I worked with were Microsoft Active Directory, Acrobat Professional X, Microsoft Office 2013, Lotus Notes 9x and other common office programs.

Arlington, Va

Provides tier 3 technical support in resolving client side issues with both local and remote users. Assist in transition from Windows XP to Windows 7. Responsible for the imaging of new computers and the re-imaging of existing clients’ computers. Add newly imaged computers to the domain. Provides video teleconference (VTC) support. Respond and resolve clients’ phones, hardware and software issues either by phone and email, or at the clients’ workstations. Track and close out users tickets when complete using the LAN Desk support tracking system. Assists remote clients in the trouble-shooting of VPN issues. Reset passwords using Active Directory, configure Microsoft Outlook and instruct users on how to manage their data files. Accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Coach, mentor and lead personnel within a technical team environment.

United States

Provides technical support for office computers. Installs computer software and hardware upgrades. Provides routine maintenance to office computers and work stations. Prepares patients' for physician examination; by performing pre-testing procedures, such as, dilation, visual acuity testing, reading and transcribing auto refraction measurements. Assists physician during patients' surgical procedures. Assists the physician by transcribing diagnosis of patients onto clinical database. Reviews and verifies patient medical insurance. Identifies insurance coding in relation to physician diagnosis to ensure proper billing. Submits patient documentation to the office staff for processing. Scans patient records into clinical database. Assists in meetings with pharmaceutical sales representatives, during their visits to the physician's office. Collaborates with office staff in appointment scheduling, records maintenance, providing customer service and in addressing patients' concerns.

Provides technical support for office computers. Installs computer software and hardware upgrades. Provides routine maintenance to office computers and work stations. Serves as a medical technology field representative for the company. Assists doctors in the detection of glaucoma related conditions. Test patients' for the progression of glaucoma using state of the art technology; such as ocular blood flow equipment, nerve fiber analysis equipment and Pachymetry. Develops and provides data to physicians regarding patients' conditions. Responsible for the set up and operation of glaucoma diagnostic equipment. Provides monthly technology usage reports to the company. Reviews and submits monthly invoices from clients to the company

Provided fault detection, installs and upgrades software and routine maintenance to Army personnel computers and work stations. Provided training and supervised Army personnel in various administrative functions. Demonstrated and provided assistance to newly enlisted soldiers on basic weaponry maintenance and living quarter skills. Responsible for the daily in processing, out-processing and tracking of over 100 soldiers daily joining the unit. Scheduled doctor and counselor appointments for soldiers assigned to the company. Responsible for managing, maintaining and securing sensitive medical documents pertaining to the soldiers. Trained support replacement in all unit processing duties and functions prior to my honorable discharge. Received training in basic military combat techniques.January 2002* May 2003. Hrs per week: 40

Established a computer technical service in which I provide customer service and technical expertise to my commercial and residential clients. Performs a variety of tasks including diagnosing software problems, resolving hardware related issues, assemble computer systems and replace hardware components. Establish computer network systems and website management services for small businesses. I performed these services in

Served as a computer technician that repaired and maintained various commercial brands such as Gateway, Compaq, and IBM machines as well as custom builds. Performed a variety of tasks including diagnosing software problems, resolving hardware related issues, assembled computer systems and replaced hardware components. Upgraded and installed Windows operating systems on new and old systems for both custom built and original equipment manufacturers (OEM) products. In addition, I was involved in computer and cellular sales.

Served as a collections and accounts payable representative. Interacted with clients regarding overdue education loans. Provided recommendations to clients on how to satisfy loan obligations. Monitored the status of loan obligations, once the client entered a loan payment program. Responsible in retrieving thousands of dollars in back due loans. Utilized state and federal education loan regulations in the application of my duties. I continued in this occupation until I was promoted within PHEAA. I performed in a team that received loan documents and grant forms, and prepared those documents for scanning or film. Responsible in the scanning and/or filming of these documents. Responsible for the verification and validation of completed scanned items. In addition, retrieved documents such as promissory notes and loan documents from the microfiche machines and secured the vault.

Assisted both business and walk-in clients in their selection of custom-built computer systems that would suit their needs. Assisted the technical customer service support center during times of under staffing. I provided training to new employees and helped develop various operational documents for in-house use.

Provided customer service and technical expertise to clients involving a multitude of technical issues, some of which related to modems, networking with the operating systems (OS), or front-end software. Worked in a call center environment where I was responsible for incoming and outbound calls. I can properly diagnose and repair the following operating systems; Windows 3.1, 3.11, 95, 98, NT 3.5, 4.0, 2000, Windows CE 1.0, 2.2, 3.0 Mac OS 7.1 * 8.6. * 8.6.1. I also have experience with SUSI Linux and UNIX.

Associate Degree Equivalent, Aviation Technology, 3.4

Activities and Societies: Shoto Kan Karate Class Total Credit hours earned semester: 87, Graduated, 1990, Milton Hershey.

Diploma, Automobile/Automotive Mechanics Technology/Technician, 3.7

Activities and Societies: Cross Country Running Automative Technology

Single Classes Asl 1-6, American Sign Language (Asl)