OBJECTIVETo have the opportunity to enhance my career in the information technology field, in either a technical or an administrative capacity.SUMMARY OF QUALIFICATIONS:Over 25 years of IBM and MAC based technical experience, with two years at Earthlink/Mindspring Internet Services as a technical support representative and six years of overall customer service experience. My experience has given me the skills to elaborate on complex issues and translate the information to the customer in a comprehensive manner. With Billing Services I was the computer administrator for a medical insurance provider and was responsible for over 100 clients in keeping the insurance and billing program called MEDIC maintained in addition to provided technical support to those clients. With Cyberwarehouse, I was responsible for various computer repairs on Gateway, Compaq, and IBM machines as well as any other clones. I have extensive knowledge in installing and operating various Microsoft software packages as well as software packages such as, Adobe Acrobat 9 and Lotus Notes. I have experience in LINUX and UNIX. I am an analytical decision maker with excellent problem solving skills and bilingual in English and Spanish. Security clearance level: PUBLIC TRUSTSpecialties: Accounts payable, administrative support, billing. credit, customer service, insurance, inventory management, Linux, Lotus Notes, Apple, Microsoft Office, Microsoft Windows 2000, Microsoft Windows 3.1, Microsoft Windows 3.11, Microsoft Windows 98, Microsoft Windows NT, modems, networking, photography, sales, scanners, scheduling, spanish, technical support, telephone skills, unix, vision, website management, Windows CE, Windows Mobile, Windows Phone, Android, IOS
Listed skills include Troubleshooting, Windows 7, Networking, Help Desk Support, and 42 others.