As a lead waitress and trainer I am responsible for training new employees to the high Cote standard in an establishment capable of catering 200 covers including personal and corporate events. I carefully listen to the needs and requirements of each guest to deliver exceptional service and quality experiences which in-turn encourages continued loyalty to the brand. I adapt quickly to changing situations and communicate effecively with my team to exceed the expectations of our guests.

As a handler I assisted customers with multi-faceted, complicated issues that required in-depth knowledge of the way non-fault claims develop. I developed responses that were confident, efficient and compassionate that adapted to each customer and their individual needs. I was invited to join the team dealing with ‘Total Loss’ claims. This role required dedication to seeing through a claim to the end as well as precise knowledge of the total loss procedure. Distributing financial settlements and handling objections were key features of the role. Managing an individual caseload and taking incoming calls were key features of the role, combined with a strong emphasis on quality customer service made this a high pressure environment.

As part of my role I encouraged the public to become members of the RNLI and delivered important safety messages. I engaged the public in conversations that highlighted the significance of a membership system of donating and how this allows the charity to plan for the future and expand upon the work already achieved. As a representative for the RNLI, my role was to leave the public feeling confident in where their donations were going and positive about their contribution to the charity's future success.I innovated my pitches by speaking with my colleagues and exchanging ideas about which approaches were successful and how others could be improved, in this way we maintained team morale and encouraged one another to fulfil our potential.

I was a key member of staff, multi-tasking and managing large volumes of guests on a daily basis. I was responsible for opening and closing the restaurant to a high standard of cleanliness and training new members of the team. I was extremely effective at handling multiple priorities during a shift and adapting to unexpected delays in service. I have excellent attention to detail regularly conveying unique orders to the kitchen staff and following up on these to ensure my customers felt their needs were being addressed and managed successfully.

As a local restaurant with character, my priority in this role was to identify how to improve the experience of past and future guests. Through observing my colleagues and working closely with the team, I identified which areas of the role I could personally improve upon. The experience taught me how to create immediate solutions to issues presented daily by guests and the public.

I thrived as part of this creative and expanding company. The location of these premises allowed our team to form lasting connections with the surrounding businesses as well as develop productive relationships with the public. My role required dedication to the ethics of the company and I improved my understanding of how to provide quality, consistent service.