When I was younger, I didn’t necessarily dream of being a Sales Professional, but I did know 3 things, I wanted to work with people, I enjoyed the thrill of being challenged and I wanted to influence change. It had been a tough sales month, we were on our last day to hit our targets and we pushed hard, we did not give up. We smashed our monthly target that day. That evening one of my team messaged me to say, “I feel like that was the best day I’ve worked in my life, thank you”*. And I realised I had found what I was meant to do. I am a driven, experienced and passionate senior Sales and Contact Centre Manager with over 10 years’ experience forged within the Australian travel industry and International Education industry – specialising in Sales (consultative, SPIN and solution selling), leadership, Sales and Contact Centre Management, business development and account management. Together with my business acumen, creative initiative, stakeholder relationships and people leading skills, I have demonstrated an ability to grow sales and lead results.Recent Career Achievements: - Increased Hot leads qualified by 45% FYTD YoY.- Mentor for the Leadership Development Program, IDP Education 2024.- Implemented Inbound channel for the first time in the Australasia Contact Centre leading to a saving of 979 hours of productivity in 2 years. - Achieved 0% turn over in over 12 months (average Contact Centre turnover 30%-45%).- Over saw region's transition to new Chat platform and worked with dev team on Chatbot Flows. - Nominated for Best Sales Executive in the National Travel Industry Awards (NTIA) 2019 - Awarded in the Top Talent Program for Future Leaders, The Travel Corporation 2019- Multi State Sales Manager, Vic/SA and Vic/Tas, Contiki- High Performing Sales Manager increasing profits by 27.2%- Platinum accreditation in Consultative Sales Process (coaching and training level)* I still have a screenshot of that message to serve as a reminder.