Lilly Gonzalez Email and Phone Number

Manage a team of 7+ production staff to process 6,000+ unique orders per week to systematically deliver a 100% turnaround week after week. Analyzed daily and weekly productivity performance reports and used them to develop my employee’s performance which saw a increase in daily output of 20% in 6 months. Reduced my team’s overtime cost by $15k my first year by identifying production bottlenecks and implementing better training and setting SMART goals.Performed bi-annual material cost audits to identify production flaws and implemented new processes which resulted in reduced material cost by $250K, reduce short picks by 10%, and reduce scrap by 8%.Improved pick availability by 6% annually by updating our grading systems. Overhauled standard procedures, and implemented daily order quality checks at each step of the production flow to improve weekly order turnaround from 85% to 95%.Regularly conducted cycle counts on 600+ SKUs to keep inventory accuracy above 99.5%.Collaborate with Account Managers to convert customers to private label products to reduce excess vendor SKUs, lower cost and reduced wait time. Converted stockroom program from AS400 to SAP, implemented real time picking, and Direct to DC program and lead the region in overall implementation rate.Managed hiring, training, coaching, performance reviews, and disciplinary duties.Oversaw warehouse functions which include shipping, receiving, inventory control, ordering and reporting.

Engaged with management to learn and develop thorough understanding of the industry to improve plant operations. Received hands on training as a Management Trainee in Office, Production, Service and Sales. Lead two location merges with acquired competitor, G&K, that resulted in no loss in productivity, and no downtime with the completion of both merges within two months.Oversaw stockroom merge, and ran a constantly top ranked stockroom in the region by laying out a clear vision, set expectations, and managed day-to-day productively.

• Analyzed store operations, and volume to reduce back-stock, out-of-stocks, and managed lead times to ensure product availability for in store promotions• Evaluated and shared and year-to-date numbers and goals, with 10+ team members, to improve store efficiency through, greater employee empowerment• Delegated tasks to my team members prioritizing both, the needs of the store and the unique abilities of my employees, resulting in a higher employee retention rateResponsible for reconciling and entering end-of-day financial statements ranging from $10,000-$70,000

• Used thorough knowledge of 200+ menu items to recommend and upsell customer orders• Anticipated customer rushes to prepare workspace to create a more efficient workspace• Trained new employees on all functions I had successfully mastered such as drink making, and cashiering

• High energy customer service associate that applied effective communication to create solutions