Assisted clients with various travel arrangement including air, hotel, car rental, tour package and cruise.Navigated options and booked domestic and international travel packages with multiple vendorsCreated loyal clients by researching best rate/route for their vacation getaway based on qualifying criteria. Prioritized travel requests and followed up with clients’ travel needs.Educated owners about current promotions, best usage of time share points and explore alternatives.Worked with various Airlines, Cruiselines, car rental companies, hotels, and tour companies to ensure quality vacations for clients

Performed credit approval queues and evaluated credit worthiness of new consumers. Reduced churn by consistently going out of the way to resolve issues for the sales agents.Promoted customer satisfaction, loyalty, and retention through resolution of customer issues; sought solutions to problems/inquiries using on-line services. Identified and corrected errors impacting activation and account setup; performed troubleshooting and educated sales agents in 19 states.Received Star Performer Award for efficiency/productivity as well as several Perfect Attendance Awards.

Maintained and manipulated marketing and student database to organize and retrieve information from over 3000 records in an efficient manner.Coordinated physical and on-line questionnaires for domestic and international agencies as well as multiple projects between central office and seven Language Institutes.Communicated with ESL students and study abroad agencies regarding contacts, enrollment, payments, and program policies. Processed student applications, issued I-20, and prepared welcome packets

Supervised handling agents, trucking companies, and overseas stations to expedite shipment transfers. Supervised vendors to ensure accurate document processing for international flights.Oversaw bookings and prioritized cargo for international freighter in excess of 65 tons; managed flight operation. Selected as the emergency contact for the Seattle Station.Coordinated 100+ diverse accounts in the Pacific Northwest - responsible for price negotiation, flight details, cargo status, and customer support.Tracked and expedited shipments by destination and costs to ensure proper billing. Selected to represent company in overseas meetings to create better relations and quality operations.