Head Of Payment Operations And Finance Transformation
London
Responsible for reorganising the Ops squad and introducing a Finance Transformation strategy so individuals were able to perform to their best and showcase skills upscaling processes and tools as the company went from start-up to scale-up. (1) Ownership of ERP (NetSuite), introducing user interviews to bridge systems and processes of the overall Finance department, proposing new or adjusted processes, system fixes, controls and data governance (2) Idealisation of a Finance roadmap with clear priorities, deliverables and KPIs (3) Ownership of ancillary tools such as invoice OCR, Bank reconciliation, Payroll and employee expenses, credit cards and Bank integrations (4) Enhancement of digital warehouse management, forecast vs demand processes, market and customer trends, brand onboarding (5) US and UK payroll processes roll-out (6) Support to new products from a fraud management and payment operations perspective, partnering with multiple departments.From November/2022, I have been leading the Transactions team (Accounts Payable, Accounts Receivable, Bank Recs). Bank reconciliation dropped from 120 hours/mo to 60 hours/mo getting to a T+2 cadence, introduction of supplier data management and bulk payments reduced payment run process from 68 hours/mo to 20 hours/mo, and more.