Lilian Gitonga Email & Phone Number

Nairobi

Nairobi, Kenya

-Led, mentored, managed and coordinated a team of 15 staff across five regions in both Credit and Business Development Department including taking responsibility for ongoing performance management for the Staff.- Liaise with external service providers such as advocates, land valuers, motor vehicles, debt collectors and credit bureaus. - Identifying opportunities and coordinating the planning, development and implementation of new products and services as well as monitoring the performance of the products/ services through analysis of sales and product performance;

Nairobi, Kenya

- Spearheaded the formation of the department from inception - Provided leadership and oversight to a team of 10 staff towards business growth and development by cross selling products and services.- Provided leadership towards excellent customer service experience within my tenure where we experienced 40% growth in membership and loans.- Engaged and maintain strategic partnerships in line with institutional focus- Spearheaded continued adoption of electronic channels among members and achieve continuous optimization- Prepare Monthly, Quarterly Monitoring Reports and Yearly Budgets for presentation to the board.

Nairobi

- Prepare Monthly, Quarterly Monitoring Reports and Yearly Budgets

Nairobi, Kenya

- Took on an on-going portfolio base and grew it to 70% of the initial portfolio standing- Build and trained a client base of over 50% within the membership- Lead a team of three staff- Participated in the head hunting and vetting of service providers and review of their current work portfolios'

Mombasa, Kenya

- Managed Operations within the region- Leadership and training to over 10 staff within Coast region- Created and maintained Partnership for the benefit of the projects - Liaising with Government officials to ensure smooth running of the projects - Training of Clients in Business Management Skills- Steered the team and clients towards recovery after post election violence of 2007 that saw many members lose their business's and income.- Prepare Monthly, Quarterly Monitoring Reports and Yearly Budgets

Mombasa, Kenya

-Initiated the start up of group based Lending system within Coast Region-Instituted a weekly saving culture and loan repayment system within the clients-Incorporated the Youth Fund amongst the Youth in the project for sustainability geared towards on future molding of the youth for the future as pertains finances-Spear headed the expansion of business to other towns within Coast Region such as south coast, Kilifi and Malindi.-Build and trained a workforce team from one staff to 10 resourceful staff to support business within the region.-Instituted and maintained a strong debt recovery system

Mumias, Kakamega, Kenya

- Took on a non performing portfolio and brought it to portfolio at risk of 7% within a rural community set up- Worked in partnership with health stake holders on the ground to lend to PLWHA's and their caregivers- Build and trained a sizeable portfolio through group based lending system and maintained a PAR of 10%- Promoted to Mombasa region to start the project within Coast region.