Continuous analysis of in-house customer data to target merchants to increase transaction value, volume and income.Direct marketing/sales of the VAS platform with the view of on-boarding merchants within the assigned merchant verticals.Merchant On-boarding; engage customers for sign-up and collection of all necessary documentation, merchant set-up, support for developers currently integrating to the platforms, scheduling and conducting UATs, Migration of customer to production and opening of appropriate internal settlement account.Merchant Activation; Ensure immediate activation of signed-on merchant with no requirement for integration, continuous merchant transaction data analytics to spot inactive trends and follow through with merchants to forestall merchant dormancy.Transaction driving; Media campaign for internal and external customers to drive transactions.1st Level support in terms of errors resolution during processing of transactions.Periodic collation of merchant transaction value and volume per channel for reporting purposes. Assume 100% responsibility for the VAS platform and channel exposure

I'm part of the team making my work place great and ensuring all stakeholders within my jurisdiction are satisfied. I currently manage all daily operations for collections that occur in the bank branches.

To answer the inbound calls and assist customers in their inquiries or questions.To understand customer’s complaint/request and close as Fist Time resolution and escalate where necessary.To provide individualized customer service of high standard professional level to each and every customerTo answer calls and assist customers in their inquiries or questions via the Switch board as well as routing calls to the appropriate unit for prompt resolution.To increase the client base, building interest of customers in the products and services offered by the bank.To take opportunities to increase areas of competence, to use own initiative, and to be able to show resilience under pressure, to cope well with varying demands, be flexible and adaptable, and react positively to change. To actively participate in training and development opportunities, keeping abreast of customer service developments and the technical requirements of the job, thus ensuring that information provided to customers is up-to-date, accurate and professionally delivered.

Generate potential leads through internet research and validate qualification of leads from other marketing efforts.Cold calling. Attend sales meetingHandle clients in a professional manner.Deal with customer issues.Process customer orders.Call or email clientele.Work with other departmentsSchedule appointments, calls and meetings.