Experienced Customer Sales Representative with a demonstrated history of working in the banking industry. Skilled in Negotiation, Retail, Sales, Customer Satisfaction, and Sales Operations. Strong support professional with a DIPLOMA focused in Business Administration and Management, General from MOUNT KENYA UNIVERSITY.
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Direct Sales ExecutiveI&M Bank Ltd Jun 2023 - Oct 2023 -
Direct Sales ExecutiveI&M Bank Ltd Jun 2023 - Sep 2023Mombasa County, KenyaMarketing and selling of banks products and services to potential customers Contacting leads and setting up appointments to present bank products. Assisting the clients in completing forms and submitting them for processing to the various branches. Attending activations, door to doors and marketing activities that are organized to promote and sell I & M products. Compiling regular sales reports specifying the number of sales made on daily, weekly, monthly sales… Show more Marketing and selling of banks products and services to potential customers Contacting leads and setting up appointments to present bank products. Assisting the clients in completing forms and submitting them for processing to the various branches. Attending activations, door to doors and marketing activities that are organized to promote and sell I & M products. Compiling regular sales reports specifying the number of sales made on daily, weekly, monthly sales quotas. Efficient follow up on leads and consistent communication with customers to curb client complain and maintain customer satisfaction. Cross selling to existing clientele Show less -
Business Development ExecutiveProcare Medical Center Nyali Mombasa Apr 2023 - Jul 2023Mombasa County, Kenya· Be the primary point of contact and build long-term relationships with customers to achieving revenue goals· Help customers through email, phone, online presentations and in person meetings · Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.· Build new client relationships and deliver exceptional client service on a day-to-day basis.· Communicate clearly the progress of… Show more · Be the primary point of contact and build long-term relationships with customers to achieving revenue goals· Help customers through email, phone, online presentations and in person meetings · Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.· Build new client relationships and deliver exceptional client service on a day-to-day basis.· Communicate clearly the progress of monthly/quarterly objectives to internal stakeholders; identify areas of concern and assist in generating solutions· Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, etc.· Enhance the department and organization’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments· Monitor and analyze customer’s usage of our services.· Liaise between the customer and internal teams Show less -
Sales And Administrative OfficerUniversal Computers Kenya Aug 2022 - Mar 2023Mombasa County, Kenya• Ensure customer satisfaction• generate sales• Coordinate the sales team activities for • Maintaining proper sales records • Checking the accuracy of orders• issuing invoices • compiling monthly sales reports
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Bank TellerStanbic Bank Kenya Sep 2021 - Jan 2022Kenya -
Universal BankerStanbic Bank Kenya Apr 2017 - Aug 2021Mombasa
Lilian Okello Skills
Lilian Okello Education Details
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Mount Kenya UniversityBusiness, Management, Marketing, And Related Support Services -
Mt Kenya University
Frequently Asked Questions about Lilian Okello
What is Lilian Okello's role at the current company?
Lilian Okello's current role is Customer Experience/Customer Engagement/Business development officer/Universal Banker/Bank teller/Administrative assistant.
What schools did Lilian Okello attend?
Lilian Okello attended Mount Kenya University, Mt Kenya University.
What skills is Lilian Okello known for?
Lilian Okello has skills like Sales, Customer Service, Sales Management, New Business Development, Negotiation, Marketing, Sales Operations, Management, Direct Sales, Account Management, Marketing Strategy, Customer Satisfaction.
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Lilian Okello
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