Liliana T. Rivera Email and Phone Number

Scoped projects, made estimates, set expectations, and timelines for localization/translation projects, and customized workflows as needed for project/clientsWorked with existing and new clients to identify current and upcoming needs to optimize and streamline the localization workflows through automations provided by SaaS platformsManaged projects from scoping to delivery of localized content in a timely manner and without compromising quality and accuracyWorked closely with the development, platform and client technical support teams to improve our SaaS platform and customize it to client and internal needs

Partnered and consulted with 6+ client accounts while simultaneously managing 18+ ongoing translation projectsCreated and managed client linguistic assets: translation memories, glossaries, and style guidesOversaw projects with multiple file types, complex workflows, and tight timelines

Consistent excellent communication and excelled at customer service and worked with multicultural clientsReceived 90% and higher in customer satisfaction reviewsTracked client progress and helped to identify priorities and set goals to improve wellnessRetained a pool of about 40 clients and brought new business through referralsPolished skills in: scheduling, organizing and following up

Managed projects to meet deadlines and increased overall translation efficiency for deliverablesCoordinated meetings for project progress evaluation and problem solving to remove blockersTranslated client intake and evaluation forms from EN>ES to improve accessibility for Spanish speakersTranslation of client intake and evaluation forms EN>ES

Analyzed needs, resources, and deadlines to establish a project plan for one of US Translation’s biggest clientsImplemented 1,900+ review comments for 180+ page documents for a translation memory Screened and managed linguist and vendor applications and established qualification parameters for translators

• Worked one on one with a wide range of clients, communicated effectively to create custom massage treatments, and kept detailed and organized records. • Received 90% and higher in customer satisfaction reviews• Established regular clientele which increased customer return rate and sales • Strived to learn and follow spa rules, protocols and signature treatments; exceeding clients’ expectations and giving them a positive experience• Delivered up to 8 hours of quality massage a day while maintaining a clean and organized work area• Mastered a variety of techniques such as: relaxation, deep tissue, hot stone, sugar scrubs, aromatherapy, pre-natal, and more