I am returning to the market after 5 years dedicated to maternity. I was a co-founder of a social impact organization that identifies and registers low-income families, screens their socio-economic situation for granting benefits, and raises funds and contacts with supporters. I have 11 years of experience in Shared Services and BPO, focusing on local and global O2C and P2P processes.Previously, I worked as an engagement service delivery manager at Capgemini, where I was responsible for managing the efficiency and quality of the delivery, seeking cost and effort reduction within the areas. I also developed the junior leadership team, ensuring controls and SLAs, and aligning processes and identifying risk areas with mitigation actions. I have a strong background in business transformation service consulting, supporting operational teams during system implementation, backlog management, and process improvement. I am skilled in process automation, identifying opportunities and motivating my team to embrace change. I am fluent in English and intermediate in Spanish and I have experience with International projects.
Prefeitura Municipal De Candeal
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Procurement SpecialistPrefeitura Municipal De Candeal Jun 2024 - PresentCandeal, Bahia, BrazilResponsible for receiving and validating the procurement requests from the City secretaries, discuss products standardization, understand the requirements, quotation execution either with vendor or price research tool;Creation of price mapping (price comparison, price average), Reference Terms for public bidding, alignment with Public Bidding Team as well as law discussion for adequate understanding and.
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Co-FounderLs Novo Normal May 2021 - May 2022Campinas, São Paulo, BrasilI founded a Non Profit Organization and assisted families in starvation during CovId (phase 2) providing food, clothes, furniture and guidance to access basic resources already available.
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Engagement Service Delivery ManagerCapgemini Feb 2016 - Jul 2018Campinas, São Paulo- Responsible for Accounts Receivable (Compensation, Passive Collection, PDD) and Accounts Payable (Invoice validation against PO, Invoice data entry on SAP, Payments, Travel and Expenses validation, Passive Service Desk – Call Center).- Responsible for deliveries within KPIs, quality and efficiency focused in cost reduction;- Presentation of process execution for potential new clients (Sales); - Team Leadership in intensive cost reduction Project handling targets, delivery dates, team members emotions, stakeholders pressure, etc. -
ConsultantCapgemini May 2015 - Feb 2016Campinas, São Paulo- PMP assistance during System Implementation (requirements mapping and control, Action Log management, negotiation with stakeholders, post Go Live Issue Log management, contact with IT Team, Internal and External Clients for problem solving). - Creation of an Action Plan to address backlog and aged pending Collections and Cash Application in Argentina; - Development of a Business Case for Write Off for PDD Collections; - Planning of a Process Transition to India;- Mapping of process discrepancies against client Global Process for process alignment.
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Service Delivery Manager, Team Leader And Staff + AuditingIbm Apr 2007 - Apr 2015Hortolândia, São Paulo, Brazil- Team management to ensure SLAs and KPIs achievement; - Support to In Country Operations through a Shared Services; - Team development, individual team members feedback, implementation of a Performance Recovery Plan for contributors with low performance; - Team Leader during SAP implementation supporting requirements mapping, system testing, team training, negotiation with Stakeholders and Implementation Team to enable smooth discussions, Post Go Live Issue Log control, creation of management system and governance for BAU process handling Post Go Live; - Process Transition to Malaysia with face-to-face training;- Migration of In Country process (9 Spanish Speaking Countries at once) to Shared Services in Brazil providing training, assisting the team to abbreviate the learning curve, addressing discrepancies among Countries to enable an aligned process, automation creation and implementation, management system implementation, etc.
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Finance AnalystSocicam Administração Projetos E Representações Ltda. Oct 2002 - Apr 2007• Responsible for register accounts receivable data into the companies system;• Elaborate reports to the managers, directors and executives;• Schedule and program company’s payment;• Generate financial proposal for public bindings.
Lílian Santos Education Details
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International Business
Frequently Asked Questions about Lílian Santos
What company does Lílian Santos work for?
Lílian Santos works for Prefeitura Municipal De Candeal
What is Lílian Santos's role at the current company?
Lílian Santos's current role is City Hall | Procurement Assistent | Public Bidding.
What schools did Lílian Santos attend?
Lílian Santos attended Pontifícia Universidade Católica De Campinas.
Not the Lílian Santos you were looking for?
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Lilian Santos
●Direito | Gestão Pública ●Serviços Jurídico - Regulação Fiduciário ●Espc Métodos Alternativos De Conflitos E Pacificação Social Com Certificação Internacional● Fundadora Instituto Social @IbrasefSão Paulo, Brazil -
Lilian Santos
Barueri, Sp -
Lilian Santos
Coordenadora De Projetos Engenharia De Processo Latam | Transformação E Desenvolvimento | Hr Business Partner | Treinamento E Desenvolvimento Manufacturing | Back Office ComercialCuritiba, Pr
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