- Manage the Project Management Office (PMO) and ensure alignment to company strategy in the region.- Direct the hiring, orientation, and training plan for the Project Management Office team members.- Develop strategies and support initiatives to promote excellent customer service and to streamline Project Management Office procedures.- Maintain high perfomance levels of service processes, and implement improvement actitivites.- Ensure that systems, procedures, and methodologies are in place to support service delivery.- Facilitate governance process.- Perform overall risk management related to projects and processes.- Provide support for the needs of projects and programs for overall governance and effective performance management.- Provide support to project managers in activities to ensure accurate planning and execution of projects.- Proactively provide ongoing support during the project lifecycle and help project managers to achieve high-quality project deliveries.- Responsible for project management tools, standards and methodology (Agile, Waterfall or Hybrid).- Manages KPIs and metrics that measure performance and drive efficiencies.- Ensure compliance with timely training completion/documentation.- Provide guidance on the use of project documentation to support project management activities.- Develop, review and revise Standard Operating Procedures, Job Descriptions, and Departmental Training Plans, as needed.- Work with others departments to assure that the company objectives are being implemented and acomplished according to schedule.- Promote inter-departmental collaboration and serve as designated departmental liaison to create a positive team environment, effective communications, and efficient use of resources to meet projects deadlines.- Manage the relationship with the company technology suppliers (United States and Singapore).- Provide reporting to senior management and stakeholders.