Lilian Moraes

Lilian Moraes Email and Phone Number

Results-Driven Business Analyst | Business Analyst | Customer Service | Customer Service Expert | Client Satisfaction | Issue Resolution | Business Intelligence | Passionate about Delighting Clients and Resolving Issues
Lilian Moraes's Location
Dublin, County Dublin, Ireland, Ireland
About Lilian Moraes

I am an IT professional with over 8 years of experience specializing in the digital certification field. I am known for my approachable style proactive problem-solving, and unwavering commitment to accountability, I consistently deliver results in a challenging and ever-evolving landscape.In my digital certification journey, I have become an expert in managing electronic files tied to cryptographic key pairs, authenticating the identity of websites, individuals, organisations, users, devices, and servers. I excel in issuing public key certificates, conducting software testing routines, and maintaining excellent customer service and relations.As a team leader, I have played a role in people development, creating training content, and onboarding new employees with a focus on our company's technology. I am committed to fostering a collaborative and growth-oriented environment.Currently pursuing a Bachelor of Science in Computing at Dorset College, I am eager about applying and expanding my skills in the IT industry. My educational background also includes an MBA in Strategic Business Management from Mackenzie's University and a Degree in Logistics from Anhanguera’s University.Eager to contribute my skills and expertise in a practical setting, I am actively seeking an IT internship program. I desire to learn, grow, and make a meaningful impact in a collaborative and innovative work environment.I am open to exploring new opportunities and building connections with fellow professionals in the digital certification and IT community.Contact number: +353 0834037530E-Mail: lilianmoraes@hotmail.com.br

Lilian Moraes's Current Company Details

Results-Driven Business Analyst | Business Analyst | Customer Service | Customer Service Expert | Client Satisfaction | Issue Resolution | Business Intelligence | Passionate about Delighting Clients and Resolving Issues
Lilian Moraes Work Experience Details
  • Valid Certificadora
    Operational Team Leader
    Valid Certificadora Nov 2011 - May 2018
    São Paulo
    Led teams of 15 employees, overseeing training, development, and guidance in alignment with the company's Culture, Mission, Values, and Goals.• Gather and document requirements for various projects, ensuring a clear understanding of stakeholder needs.• Conduct extensive analysis of business processes to identify areas for improvement and efficiency enhancement.• Work closely with stakeholders, facilitating effective communication channels to ensure project goals align with business objectives.• Manage KPIs, tracking and reporting key performance indicators to evaluate project success and inform future strategies.• Formulate and execute business strategies, aligning them with organizational goals to drive growth.• To utilize skills in systems analysis to evaluate and improve existing systems, ensuring they meet the evolving needs of the business.• Responsible for change management processes, guiding teams through transitions, and ensuring a smooth adoption of new processes.• Coordinate and manage internal and external service teams during activities related to the issuance of digital certificates, including people management, feedback, and development.• Develop training content using methodologies for both online and in-person sessions.• Assist development, infrastructure, and quality teams in executing software tests for implementation.
  • Ctr - Central De Trabalho E Renda
    Client Assistance Representative
    Ctr - Central De Trabalho E Renda Dec 2010 - Oct 2011
    São Bernardo Do Campo, São Paulo, Brazil
    • Follow up clients requests regularly, ensuring ongoing communication and quick issue resolution.• Translate the requests into requirements for development teams.• Be the link between users and technical development teams.• Generate the specific functional documentation.• Listen to client feedback and implemented necessary improvements.
  • Siscom
    Customer Service Representative
    Siscom Apr 2009 - Nov 2010
    São Bernardo Do Campo, São Paulo, Brazil
    • Engage clients, assessing their needs and providing tailored solutions.• Use effective communication to foster positive interactions.• Negotiate effectively to find mutual benefits agreements.• Use effective conflict resolution techniques during challenging situations.• Implement strategies of good communication and reporting any issues to the management team.

Lilian Moraes Education Details

Frequently Asked Questions about Lilian Moraes

What is Lilian Moraes's role at the current company?

Lilian Moraes's current role is Results-Driven Business Analyst | Business Analyst | Customer Service | Customer Service Expert | Client Satisfaction | Issue Resolution | Business Intelligence | Passionate about Delighting Clients and Resolving Issues.

What schools did Lilian Moraes attend?

Lilian Moraes attended Dorset College Dublin, Universidade Presbiteriana Mackenzie, Anhanguera Educacional.

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