Lilian Nwaka Email & Phone Number

Milan, It

Brugherio, Lombardy, Italy

Market Research: Product Messaging: Customer Engagement: Content Strategy: Social Media Management.

Nigeria

Shy2Sassy Community (S2S Community) provides a supportive and nurturing environment for shy introverted young ladies between the ages of 16 and 29, helping them develop and cultivate confidence, assertiveness, and sassiness. Through tailored programs, workshops, and mentorship, we aim to equip these individuals with the necessary skills, tools, and mindset to embrace their authentic selves, overcome social barriers, and thrive in various aspects of life. Our project is committed… Show more Shy2Sassy Community (S2S Community) provides a supportive and nurturing environment for shy introverted young ladies between the ages of 16 and 29, helping them develop and cultivate confidence, assertiveness, and sassiness. Through tailored programs, workshops, and mentorship, we aim to equip these individuals with the necessary skills, tools, and mindset to embrace their authentic selves, overcome social barriers, and thrive in various aspects of life. Our project is committed to fostering personal growth, empowering self-expression, and nurturing a sense of boldness and inner strength that will serve them well as they approach their 30s and beyond. Show less

Milan, Lombardy, Italy

● Designed and delivered customized ESL and Business English training programs for professionals mostly in finance and consulting.● Conducted needs assessments and developed curriculum that enhanced participants' language proficiency and communication skills.● Integrated real-world business scenarios into training modules, improving learners' practical application in their professional environments.● Provided one-on-one coaching and feedback, resulting in a significant improvement… Show more ● Designed and delivered customized ESL and Business English training programs for professionals mostly in finance and consulting.● Conducted needs assessments and developed curriculum that enhanced participants' language proficiency and communication skills.● Integrated real-world business scenarios into training modules, improving learners' practical application in their professional environments.● Provided one-on-one coaching and feedback, resulting in a significant improvement in participants' performance. Show less

Lagos, Lagos, Nigeria

● Oversaw loan processes for the online lending platform, ensuring smooth operations and regulatory compliance.● Collaborated with business managers and customer service to assess and improve loan product performance using data and feedback.● Led onboarding training for new employees, ensuring a smooth integration into banking and credit processes.● Managed audits and inquiries, verifying identity and resolving credit and income discrepancies efficiently.● Handled Bonds and… Show more ● Oversaw loan processes for the online lending platform, ensuring smooth operations and regulatory compliance.● Collaborated with business managers and customer service to assess and improve loan product performance using data and feedback.● Led onboarding training for new employees, ensuring a smooth integration into banking and credit processes.● Managed audits and inquiries, verifying identity and resolving credit and income discrepancies efficiently.● Handled Bonds and Guarantees, increasing issuance by 25% through timely and accurate management. Show less

35 Marina Lagos, Nigeria

● Led credit report verification with the Credit Bureau to improve credit risk assessments.● Made strategic decisions on credit line extensions, balancing customer needs and risk factors.● Managed security and collateral documentation, ensuring regulatory compliance.● Coordinated with stakeholders to align product performance with risk mitigation strategies.● Achieved performance targets by driving product improvements in credit risk management.●… Show more ● Led credit report verification with the Credit Bureau to improve credit risk assessments.● Made strategic decisions on credit line extensions, balancing customer needs and risk factors.● Managed security and collateral documentation, ensuring regulatory compliance.● Coordinated with stakeholders to align product performance with risk mitigation strategies.● Achieved performance targets by driving product improvements in credit risk management.● Contributed to risk strategy meetings, helping refine credit risk practices. Show less

35, Samuel Aabia House, Marina, Lagos Nigera

● Analyzed individual income to enhance credit risk models and customer segmentation.● Evaluated loan documents for compliance with regulatory standards.● Developed and tracked credit strategies, improving loan portfolios by 25%.● Led product enhancements by analyzing customer behavior and market trends.● Reviewed credit applications for regulatory compliance and ESG reporting.● Assessed borrower creditworthiness, analyzing financial statements and appraisals.● Evaluated… Show more ● Analyzed individual income to enhance credit risk models and customer segmentation.● Evaluated loan documents for compliance with regulatory standards.● Developed and tracked credit strategies, improving loan portfolios by 25%.● Led product enhancements by analyzing customer behavior and market trends.● Reviewed credit applications for regulatory compliance and ESG reporting.● Assessed borrower creditworthiness, analyzing financial statements and appraisals.● Evaluated guarantor support to mitigate loan risks and ensure product security. Show less

Firstcontact, 35, Samuel Asabia House, Marina, Lagos Nigera

- Handling customer calls and complaints with empathy and composure.- Obtaining and processing information for banking services.- Proactively offering solutions to improve product performance.- Increasing e-banking usage through telemarketing and cross-selling.- Processing customer transactions and maintaining databases.- Consistently met my short and long-term targets.- Proactively participated in meetings and helped create new practices.- Answered calls, responded… Show more - Handling customer calls and complaints with empathy and composure.- Obtaining and processing information for banking services.- Proactively offering solutions to improve product performance.- Increasing e-banking usage through telemarketing and cross-selling.- Processing customer transactions and maintaining databases.- Consistently met my short and long-term targets.- Proactively participated in meetings and helped create new practices.- Answered calls, responded to emails, spoke with clients face-to-face.- Processed a range of documentation and entered information into databases. Show less

• Assessed, evaluated, and corrected delinquency issues while maintaining excellent rapport with customers and colleague.• Collected customer feedback and introduced process changes which improved customer satisfaction by 35%.• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Seconded to the bank as part of my National Youth Service Corps.• Processing customer transactions and providing banking services.• Upselling… Show more • Assessed, evaluated, and corrected delinquency issues while maintaining excellent rapport with customers and colleague.• Collected customer feedback and introduced process changes which improved customer satisfaction by 35%.• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Seconded to the bank as part of my National Youth Service Corps.• Processing customer transactions and providing banking services.• Upselling available products and services.• Collecting customer feedback and driving process improvements. Show less

Master'S Degree, Made In Italy' Fashion & Luxury Management

Master Of Business Administration - Mba, Finance And Investment

Bachelor'S Degree, Economics

Activities and Societies: Member Economics Student's Association, Babcock Chapter, Dance-Step-sistaz crew Babcock University.

Executive Trainee, Banking And Financial Support Services, Banking Assistant

Activities and Societies: Took courses ranging in Financial Management, Business Communication, Business Ethics, Accounting, Economics.

Fashion/Apparel Design

Acipm