Lilian Seraphim Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

Responsible for consolidating the HR function and its processes in the Latam region, leading the people management agenda in each of the 14 units in the area (Brazil, Argentina, Peru and Venezuela), focusing on organizational design, attracting and retaining talent , training and development, strengthening leadership and engagement.

São Paulo, São Paulo, Brasil

Conecta Mentoring consists of a mentoring program, where an experienced professional (mentor) contributes to the development of another professional (mentee) by sharing their experiences.

São Paulo, Brasil

Mentorship to 1st and 2nd. year university students through the Young Seeds Program, which annually selects scholarship holders to be supported by the Institute.The mentorship aims to encourage the young mentee to reflect on his/her history and personality, enabling better performance during the selection process.

Lorena, São Paulo, Brasil

Managing HR area globally, covering payroll in the order of R$ 350MM and the Occupational Safety and Environment area, with a team of 6 direct and more than 80 indirect ones, I created the premises for the Organizational Cultural Transformation necessary for the process of unification of the 7 brands of the Group, also helping the reorganization of the support teams.I designed the strategic planning and structure of the corporate team in the area, preparing the roadmap of HR priorities until 2023.The standardization of various HR practices and policies amongst Group´s companies is one the most relevant contributions I´ve accomplished: performance evaluation cycle definition, bonus model for leadership, guidelines for remote work (Home Office), harmonization of benefits (company collective transport and corporate vehicle), annual internal communication calendar implementation and mental well-being program offer.In addition, I prepared a proposal for a high potential program and reviewed the trainee program.

São Paulo Area, Brazil

With an incredible team formed by 4 direct and 26 indirect, I lead the HR Brazil area and all its subsystems, including a payroll in the order of R$130MM.When I joined Verisure, they just had bought a local company in the same industry, but bigger than they were. The first challenge was to level the organizational culture between the employees of the two companies, introjecting DNA Verisure completely in 100% of the team.Positioning HR as a Trust Advisor and business partner, and through several low-cost and high-impact actions, in the first few months, such goal was succesfully achieved, as evidenced by Group's engagement survey, formed by 17 countries, in which we are at the top of the ranking for 4 consecutive years.The engagement´s strengthening provided several benefits to the business, such as employee turn over reduction, client's NPS improvement and average sales ticket´s increase, contributing to the strong 50% growth we had over this period, going from 500 employees to 2000 and , expanding the operation from Rio-São Paulo axis to 8 states in Brazil.Another important legacy was the implementation and renewal of the GPTW certificate for 3 consecutive years, reinforcing the employer branding.Amongst other achievements, I highlight:The construction of the candidate and employee journey, which brought improvements in T&D, Compensation and Benefits, Performance and Career Management, Engagement and internal customer service processes.Digital transformation in the HR area as a driver of the company's digital culture, with Workday system implementation as well as Corporate Intranet, automating processes and generating intelligence for management.The construction of a D&I culture, stimulating employees' creativity and their feeling of pride and belonging.The creation of a high performance culture with the implementation of extensive learning paths at all levels, enabling talent management and a succession map.

Barueri, São Paulo

Managing a team of 8 direct, I was responsible for the strategy and corporate policy of HR in Brazil, acting as a normative, advisory and advisory body, providing the necessary support for the maintenance of the organizational structure, including a payroll in the order of R$ 14MM and the Facilities area .The main legacy there was the creation of a continuous T&D culture, through the conception of content, methodologies, gamification, indicators, recruitment of multipliers per area aligned with corporate models, which supported new learning and career paths, amongst the which highlights the Manager@AXA and AXA Stars programs, strengthening leadership, facilitating the identification of successors and promoting the achievement of business objectives.However, I was also responsible for building an R&S model that generated agility, assertiveness and greater retention of staff.Under my leadership, I designed and implemented an occupational health and wellness program that increased employee engagement and contributed to reducing volunteer turn over from 5% to 2% and absenteeism rate from 10% to 4.5% in Call Center operations.I strengthened the culture of engagement, through the analysis and systematic monitoring of the results of the annual climate surveys, followed by the design and execution of action plans together with the areas.I devised the regional HR management model, from the support of the Regional Board of the Americas, establishing a dashboard to monitor HR indicators, organizing and defining the agenda of regional events, as well as leading the implementation of several global projects in the 8 countries in the region, among which the Corporate Intranet and AXA-learning stand out

São Bernardo Do Campo, São Paulo

Teaching of various subjects, among which are: Administration of the General Theory, Project Management and Marketing Management, for the classes of Tourism, Marketing and Logistics.

São Paulo Area, Brazil

Using techniques from companies of excellence in customer service standards, such as Varig and Disney, I developed training and trained more than 30,000 sales representatives throughout Brazil, in addition to more than 50 instructors.I was responsible for implementing the R&S model for trainers and store leaders, ensuring the assertiveness in choosing these professionals for the success of the sales training model adopted.

São Paulo Area, Brazil

I started my career at the reservations center, where after 1 year, I had my first contact with an HR subsystem. Over the almost 10 years that I have been here, I have followed positions that have developed me in T&D and R&S.Amongst the legacies I leave behind is the implementation of the Varig School of Flight Attendants and the preparation and organization of the book “Training Flight Attendants - Physiological Aspects and First Aid”.

Orlando, Flórida, Estados Unidos

Through the International College Program, I had the opportunity to work in all positions in a restaurant and get to know all about Disney's backstage.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Post Graduation, Human Resources Administration, Pós Graduada

Post Graduation, International Relations, Pós Graduada

Activities and Societies: Tema do TCC: O Brasil como Membro Permanente do Conselho de Segurança da ONU

Bachelor, Tourism, Bacharel

Activities and Societies: Tema do TCC: Diagnóstico e Plano de Ação para o Restaurante Tango Uno