• Migrated Java-based services from private servers to AWS infrastructure, including ApiGateway and Lambda, to establish a scalable serverless architecture.•Utilized Agile methodologies to manage each phase of the migration, from initial assessment through deployment, enhancing application responsiveness and resource efficiency.

• Developed a Trip Planner application effectively with a cross-functional team of tech professionals using Python, Flask, JavaScript, React, and PostgreSQL database.• Engaged in Agile Development, progressing sequentially from ideation to implementation of a full-stack application.• Utilized user feedback to enhance existing features and develop new ones.

• Implemented a full-stack Flask-React application for managing properties for owners and tenants using Stripe for payments, and PostgreSQL database for persisting the data.• Developed front-end and back-end applications through hands-on projects, collaborating with team members and utilizing agile practices to deliver real-world solutions.• Engaged in code reviews, debugging sessions, and agile development practices, updating the codebase for fixing bugs.

• Collaborate with Engineering and Product teams to contribute advanced problem-solving skills, enhancing projects, features, and tasks. Proficiently manage Zendesk queue and handle tickets, including those within Jira projects.• Expertly troubleshoot, debug, and meticulously document technical customer issues and solutions. Harness the power of APIs, SQL queries, and Python scripting to drive efficient resolutions.• Cultivate strong user relationships, proactively resolving issues, identifying areas for product enhancement, and steering the implementation of improvements within the payments system.• Drive optimizations and updates within GitHub repositories to ensure seamless codebase maintenance and version control.• Actively engage as a backend apprentice, honing Java skills to modify core code, craft PRs on GitHub, and construct unit tests using Gherkin language, contributing to code quality.• Champion the customer's voice in cross-functional product meetings, infusing valuable insights and actively participating in team knowledge-sharing sessions to deeply comprehend the payments ecosystem.Positioned at the intersection of technical acumen and customer-centricity, I'm embarking on an exciting transition to a Software Engineer role. My journey thus far has cultivated a unique skill set, and I'm committed to leveraging my expertise to drive impactful software solutions and contribute effectively to engineering endeavors.

• Handled a high volume of customer trouble tickets and service requests within customer SLAs via phone and e-mail and applied analysis to identify and resolve issues• Applied technical expertise, product knowledge, communication, and problem-solving skills to resolve customer issues and actively communicated with others to develop and execute corrective action plans• Daily monitoring of all customer KPIs, followed up with corrective and preventative action• Managed RestFul and WSDL API using Postman and SOAP for troubleshooting customer issues• Provided customers with guidance on the correct use of existing API calls• Interacted daily with technologies CDMA, GSM, and LTE for validating customer issues• Developed work instructions for handling issues and procedures to streamline the onboarding process for new hires• Created Python scripts for handling the use of single API calls not available for bulk mode• Basic SQL queries validation for troubleshooting customer issues

Developed commercial proposals for products and services: Utilized technical expertise to develop commercial proposals for products and services, conducting feasibility analysis and assessment to ensure alignment with technical requirements and market needs.Proposed and managed implementation of new processes: Led the proposal and implementation of new, more efficient processes in the internet department, leveraging engineering principles to optimize workflows and streamline operations, resulting in an 8-day reduction in response times in the pre-sales area.Improved response time in feasibility area: Implemented several workflows for new high-speed Internet product development aimed at large companies, reducing response time in the feasibility area from 24 to 16 days, demonstrating strong problem-solving and engineering skills.Assisted in designing processes and development of commercial proposals: Collaborated with cross-functional teams to design processes and develop commercial proposals for assigned products, projects, and services, ensuring alignment with financial, technical, and legal feasibility requirements, and driving innovation and efficiency in product development and delivery.

• Managed technologies, including CDMA, GSM, and UMTS, for different types of Cellular base stations, such as: Alcatel Lucent, Ericsson and Huawei• Managed elements of each base station, specifically Radios Transmission, Fans, Transceivers, Multiplexers and Antennas, among others• Reinvented training for new and current employees by creating survey to identify failure resolutions and implemented default guidelines in procedure manual • Managed detection, resolution and follow-up of all faults occurring in Access Network and network core, in addition to electric faults in system's components, ensuring optimal service for 7+M customers• Implemented internal and external communications procedures as needed to increase response times in support levels that follow fault processing, in compliance with established procedures• Documented causes, scope and actions with correction of network faults detected to enable statistical analysis and facilitate decision making • Intervened remote Access Network and Network Core element with irregularities; verified compliance

• Reduced closed accounts from dissatisfied customers by 10% by providing attractive offers to regain satisfaction • Drove increased sales of 30% by leading new customer loyalty plan, resulting company capability expansion • Provide support to users in operation and use of mobile equipment, products and services