Lili Dempsey Email & Phone Number

Ashburn, Virginia, United States

• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻: Created and executed project work plans and revised as appropriate to meet changing needs and requirements.
• 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗜𝗱𝗲𝗻𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗔𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁: Identified resources needed and assigned individual responsibilities.
• 𝗟𝗲𝘃𝗲𝗹 𝗼𝗳 𝗘𝗳𝗳𝗼𝗿𝘁 (𝗟𝗼𝗘) 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Tracked and reported Level of Effort (LoE) hours on a weekly basis. Baselined all projects and captured actual metrics for historical metrics and LoE forecasting.
• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed day-to-day operational aspects of a project and scope. Resolved and/or escalated issues within a reasonable amount of time, taking into consideration the impact on the project.
• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Effectively applied the PMI methodology and enforced project standards on all projects.
• 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲: Prepared for quality assurance procedures, tested apps and solutions before deployment.

Reston VA

• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led the Support Team on a daily basis, coached & mentored support specialists to ensure quality delivery to customer base.
• 𝗧𝗲𝗮𝗺 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 / 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Acted as an SME and point of escalation for team members to help them resolve customer inquiries, troubleshoot issues in our software, and ensure customer satisfaction.
• 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲: Collaborated with various teams to ensure that the overall product met both customer and market expectations for a high-quality ELA application. Coordinated Product Quality Assurance Projects.
• 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:Worked with Product Management team to both develop and document release information to keep the support team informed.

• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗟𝗶𝗮𝗶𝘀𝗼𝗻: Functioned as EDI project liaison to company staff, and a technical subject matter expert for the company’s core business applications including AS/400 based EDI.
• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Prepared EDI customers for implementation by planning and coordinating training, writing documentation and providing support.
• 𝗦𝗲𝗻𝗶𝗼𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Converted general data into strategic business plans and continuous improvement suggestions for senior management.

Sterling VA

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Positioned as new CRM implementation project team lead: collected requirements, performed alternative analysis, created project scope, and managed communication throughout the project..
• 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁: Streamlined VOC guidelines and restructured SOP’s to improve employee attendance, enhance productivity, and heighten the level of performance. Introduced and implemented the use of.

Beijing, China

• 𝗛𝗥 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Recruited talents for Siemens China offices. Worked with Department Managers to create training plans for team members and worked with corporate trainers to create training curriculums.
• 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲: Worked with executives to create employee performance evaluation KPIs

Beijing, China

• Provided daily HR admin support, coordinated the Payroll process, and negotiated with Vendors.