Lili Dempsey Email & Phone Number

Ashburn, Virginia, United States

• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻: Created and executed project work plans and revised as appropriate to meet changing needs and requirements.• 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗜𝗱𝗲𝗻𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗔𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁: Identified resources needed and assigned individual responsibilities.• 𝗟𝗲𝘃𝗲𝗹 𝗼𝗳 𝗘𝗳𝗳𝗼𝗿𝘁 (𝗟𝗼𝗘) 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Tracked and reported Level of Effort (LoE) hours on a weekly basis. Baselined all projects and captured actual metrics for historical metrics and LoE forecasting.• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed day-to-day operational aspects of a project and scope. Resolved and/or escalated issues within a reasonable amount of time, taking into consideration the impact on the project.• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Effectively applied the PMI methodology and enforced project standards on all projects.• 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲: Prepared for quality assurance procedures, tested apps and solutions before deployment.• 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Minimized risk exposure on projects.•𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Communicated relevant project information to management, stakeholders, and customers.• 𝗧𝗲𝗮𝗺 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Prepared for engagement reviews. Motivated teams to work together in the most efficient manner.

Reston Va

• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led the Support Team on a daily basis, coached & mentored support specialists to ensure quality delivery to customer base. • 𝗧𝗲𝗮𝗺 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 / 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Acted as an SME and point of escalation for team members to help them resolve customer inquiries, troubleshoot issues in our software, and ensure customer satisfaction.• 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲: Collaborated with various teams to ensure that the overall product met both customer and market expectations for a high-quality ELA application. Coordinated Product Quality Assurance Projects; documented lessons learned to the knowledge repository.• 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:Worked with Product Management team to both develop and document release information to keep the support team informed.

• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗟𝗶𝗮𝗶𝘀𝗼𝗻: Functioned as EDI project liaison to company staff, and a technical subject matter expert for the company’s core business applications including AS/400 based EDI.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Prepared EDI customers for implementation by planning and coordinating training, writing documentation and providing support. • 𝗦𝗲𝗻𝗶𝗼𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Converted general data into strategic business plans and continuous improvement suggestions for senior management.

Sterling Va

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Positioned as new CRM implementation project team lead: collected requirements, performed alternative analysis, created project scope, and managed communication throughout the project. Consulted with operational departments and partners across network for exception and discrepancy reporting to manage customer collection/delivery expectations, and effectively communicate information to the customer.• 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁: Streamlined VOC guidelines and restructured SOP’s to improve employee attendance, enhance productivity, and heighten the level of performance. Introduced and implemented the use of various applications, tools and technology to enhance the overall customer experience and guarantee continued client satisfaction.

Beijing, China

• 𝗛𝗥 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Recruited talents for Siemens China offices. Worked with Department Managers to create training plans for team members and worked with corporate trainers to create training curriculums.• 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲: Worked with executives to create employee performance evaluation KPIs

Beijing, China

• Provided daily HR admin support, coordinated the Payroll process, and negotiated with Vendors.