Liliana Gómez Palacios Email & Phone Number

Bogotá, Distrito Capital, Colombia

• Designed and optimized academic processes, enhancing efficiency and client satisfaction.
• Developed functional specifications for academic software, ensuring alignment with client requirements and delivering high-quality solutions.
• Presented system modules in commercial demos, driving sales growth and client acquisition.
• Supported commercial operations by managing new development offers, increasing conversion rates.
• Contributed to internal procedure development during the quality certification process, ensuring compliance with industry standards.

Colombia

• Led projects following PMI guidelines, achieving the effective and timely implementation of academic and administrative solutions in widely recognized universities.
• Advised on the implementation of academic information systems, significantly improving university process management.
• Successfully coordinated the specification and development of new academic modules for multiple universities, including Mobility, Business Internships, Tutoring, and Student Well-being.
• Led the IT MARK certification process, which covers ISO9001, CMMI, and Information Security, strengthening the company's operational quality and efficiency.

Bogota

• Led the development and implementation of virtual courses for the Superintendence of Industry and Commerce of Colombia.
• Managed the Project Charter, aligning objectives with strategic goals, and improved project coordination through stakeholder analysis and communication management.
• Ensured timely delivery and quality outputs by overseeing project schedules and reporting progress to stakeholders.

Colombia

• Coordinated various administrative and academic projects, achieving efficient execution within the assigned budget.
• Implemented and managed project schedules, improving activity planning and tracking.
• Supported budget execution control and goal alignment with the planning office, increasing the operational efficiency of the Vice-Rectorate.

Colombia

• Coordinated the creation of job manuals and welfare strategies, improving organizational climate and employee satisfaction.
• Managed and processed payroll for over 1,000 administrative and teaching staff, ensuring accuracy and compliance with salary policies and social security regulations.
• Conducted salary scale studies and promoted loan policies, contributing to staff retention and motivation, and coordinated performance evaluations.

Colombia

• Coordinated the implementation and led training on the ERP for human resources management, optimizing processes in payroll, recruitment, occupational health, social security contributions, social welfare, performance.
• Advised multiple universities on the use of the Iceberg human resources information system, improving their administrative efficiency.

• Managed and controlled support contracts, ensuring customer satisfaction and compliance with service agreements.
• Planned and controlled work schedules, improving time management and project delivery.
• Conducted internal audits and process assessments, enhancing quality and compliance with organizational standards.

Specialist In Labor Law, Labor Law

Auditor Interno Iso 9001:2008, Calidad

Bachelor’S Degree In Business Administration, Administración