• Designed and optimized academic processes, enhancing efficiency and client satisfaction.• Developed functional specifications for academic software, ensuring alignment with client requirements and delivering high-quality solutions.• Presented system modules in commercial demos, driving sales growth and client acquisition.• Supported commercial operations by managing new development offers, increasing conversion rates.• Contributed to internal procedure development during the quality certification process, ensuring compliance with industry standards.

• Led projects following PMI guidelines, achieving the effective and timely implementation of academic and administrative solutions in widely recognized universities.• Advised on the implementation of academic information systems, significantly improving university process management.• Successfully coordinated the specification and development of new academic modules for multiple universities, including Mobility, Business Internships, Tutoring, and Student Well-being.• Led the IT MARK certification process, which covers ISO9001, CMMI, and Information Security, strengthening the company's operational quality and efficiency.

• Led the development and implementation of virtual courses for the Superintendence of Industry and Commerce of Colombia.• Managed the Project Charter, aligning objectives with strategic goals, and improved project coordination through stakeholder analysis and communication management.• Ensured timely delivery and quality outputs by overseeing project schedules and reporting progress to stakeholders.

• Coordinated various administrative and academic projects, achieving efficient execution within the assigned budget.• Implemented and managed project schedules, improving activity planning and tracking.• Supported budget execution control and goal alignment with the planning office, increasing the operational efficiency of the Vice-Rectorate.

• Coordinated the creation of job manuals and welfare strategies, improving organizational climate and employee satisfaction.• Managed and processed payroll for over 1,000 administrative and teaching staff, ensuring accuracy and compliance with salary policies and social security regulations.• Conducted salary scale studies and promoted loan policies, contributing to staff retention and motivation, and coordinated performance evaluations.

• Coordinated the implementation and led training on the ERP for human resources management, optimizing processes in payroll, recruitment, occupational health, social security contributions, social welfare, performance management, and organizational climate.• Advised multiple universities on the use of the Iceberg human resources information system, improving their administrative efficiency.

• Managed and controlled support contracts, ensuring customer satisfaction and compliance with service agreements.• Planned and controlled work schedules, improving time management and project delivery.• Conducted internal audits and process assessments, enhancing quality and compliance with organizational standards.