Lili Mcdonald Email & Phone Number

Boston, MA, US

San Francisco, California, US

Seattle, WA, US

Seattle, WA, US

- Collaborates with product, privacy, and legal teams to assess risks that inform content policy, CX, and moderation strategies for new Amazon Devices & Services features and experiences - Developed the first comprehensive Alexa content policy focused on Harmful Misinformation; Co-lead of the cross-company misinformation discussion group for policy.

Seattle, WA, US

Seattle, WA, US

- Owned the operational, engagement, and content strategies for the Alexa Answers community; Managed the user research community, driving customer advocacy and facilitating feedback loops to inform product development- Managed relationship with global moderation teams supporting 6 locales; Owned the internal and external policies and operational.

San Francisco, CA, US

- Owned the strategy for the instructor community, enhancing engagement and collaboration among educators on the virtual education platform; Oversaw a global moderation team supporting 6 languages, ensuring consistent standards to drive a positive user experience; Created comprehensive measurement framework for community health, providing actionable.

Boston, Massachusetts, US

- Owned the operational execution of the community platform, ensuring a smooth user experience with internal platform integrations; Managed complex cross-functional technical projects, including platform migrations, ensuring successful project outcomes- Created an operations manual for technical development, maintenance, and release management, enhancing.

Austin, Texas, US

- Owned the vision and roadmap for a 500K user community (Khoros), aligning engagement and support strategies with organizational goals to reduce technical support costs; Assisted in technical platform migration and UI overhaul for the community, providing external communications and support to ensure a seamless transition for users - Managed front-end.

Austin, Texas, US

- Managed all operational tasks, moderated content and activity, and assisted with cross-functional technical projects- Researched community program and platform best practices and drove functional and design improvements- Developed relationships with community users to increase engagement and advocacy

Tysons Corner, VA, US

- Assisted in the migration from a homegrown forum board to an enterprise community platform (Khoros), ensuring new functionality would meet user and organizational needs; Contributed to the development and execution of user engagement programs, including user recognition and gamification strategy- Served as the escalation point for customer support in the.

Tysons Corner, VA, US

- Led a global support team responsible for social, loyalty, and identity mobile products- Identified, reported, and prioritized product defects and enhancements, working closely with development teams to facilitate timely resolutions- Collaborated with product management to advocate on behalf of customer needs, contributing to the product roadmap- Managed.

- Assisted B2C and B2B clients to with website implementation (WordPress), ensuring a seamless online presence- Provided guidance for social media platforms, tailoring strategies to each client's unique goals and audience- Designed print and digital graphics, ensuring a consistent brand identity across channels

- Maintained company websites and managed social networks, ensuring a consistent online presence- Orchestrated online advertising campaigns, public relations and industry outreach campaigns- Designed and managed the production of marketing and promotional materials- Assisted in the development of proposals and presentations for company leaders

- Revitalized the nonprofit website using WordPress, creating a more user-friendly workflow for volunteers- Maintained all web content, ensuring accurate information for potential adoptees- Successfully generated a 600% increase in site traffic, leading to an increase in adoptions and donations through online engagement- Designed impactful print and online.