Lilian M. Email & Phone Number

Mandaue, Central Visayas, Philippines

Tasked to migrate information and organize data from old website content to the new format

Mandaue, Central Visayas, Philippines

• Help customers with finding the best attraction, activity, and more in a city or country• Handled critical cases experienced by customer such as driver no show, invalid tickets or vouchers, not working internet devices, and more• Contacting merchants for customer’s request for cancellation and refund for different kind of situation

Cebu City

• Help customers with finding the best Internet, Phone, and TV Service• Resolving customer’s complaints and concerns by building rapport• Giving the perfect rebuttal to close the sale without hard selling• Keeping responses in a timely manner, focusing on customer’s concern and personalizing solutions

Cebu, Central Visayas, Philippines

• Assist customers with adding minutes to their phone• Help customers with porting their phone numbers from different carrier• Help customers with basic trouble shooting for data and call issues and submitting report to the carrier registered to customer’s device• Handling escalates calls from Tier 1 and Tier 2 while making detailed notes for each call

Cebu, Central Visayas, Philippines

• Teach students with English as their second language• Help them with the four basic skills: reading, writing, listening, and speaking