As a Branch Banker, I successfully drove customer engagement, operational excellence, and sales growth by leveraging strategic initiatives, data-driven decision-making, and a customer-focused approach. Below are some of the key contributions during my tenure:•Led and mentored a team of 10+ employees, enhancing productivity and customer satisfaction, while generating over $200,000 in sales revenue through proactive sales strategies and personalized consultations.•Analyzed customer behavior and product usage data using tools like Google Analytics and Power BI, driving a 30% increase in digital tool adoption and expanding the customer base by 30%.•Utilized Salesforce CRM to automate customer data processes, improving client retention by 15% and enhancing service delivery accuracy.•Delivered comprehensive reporting on team performance KPIs, forecasting targets, and managing data for weekly and monthly revenue predictions.•Boosted transaction efficiency by 25% through streamlined operations and personalized financial solutions, elevating the overall customer experience.•Implemented digital literacy programs, educating customers on banking tools and services, resulting in higher satisfaction and technology adoption rates.•Applied lean techniques to branch operations, achieving a 15% reduction in processing time while maintaining compliance with PNC’s risk management policies.•Established and enforced safety protocols and quality assurance measures, reducing workplace incidents by 20% and improving operational standards.•Conducted outbound calls, appointment setting, and lobby engagement to connect with customers and present PNC solutions, enhancing client loyalty and share of wallet.•Delivered customer education on managing financial transactions through technology, improving satisfaction and streamlining operations.

• Fundraising Data Analysis: Analyzed BA and alumni data to identify high-potential donors, significantly optimizing fundraising efforts.• Data-Driven Strategies: Implemented personalized donor engagement strategies, enhancing relationships and increasing funds.• Requirement Gathering & Documentation: Gathered requirements and documented processes using tools like Microsoft Office and SharePoint.• Stakeholder Engagement: Engaged with alumni and potential donors to understand their interests and tailor engagement strategies accordingly

• High Net Worth Client Management: Built and maintained relationships with high-net-worth individuals, advising them on investment opportunities and successfully bringing significant funds to the organization.• Predictive Analytics: Led cross-functional teams to launch new banking products using predictive analytics and agile methodologies, achieving a 40% revenue increase. • Strategic Fund Acquisition: Identified and engaged potential high-value clients, resulting in substantial contributions to the organization’s capital base.• Operational Reporting: Prepared and analyzed weekly, monthly, and quarterly reports, providing actionable insights to senior management for informed decision-making.• Customer Success & Relationship Management: Managed client relationships with over 15 corporate clients, ensuring exceptional service and generating over $200,000 in revenue.• Recruitment & Talent Development: Mentored and coached team members, aligning their strengths with organizational objectives and enhancing team performance and retention.• Strategic Planning & Coordination: Organized strategic meetings with senior leadership to align staffing, operational goals, and resource allocation with organizational priorities.• Training & Process Optimization: Conducted training sessions to enhance team skills and streamlined processes to ensure efficient service delivery and organizational growth.• Employee Mentorship: Mentored 40 new employees, enhancing onboarding and productivity through data-driven training programs.• Requirement Gathering & Documentation: Conducted requirements gathering and created detailed documentation

•Project Management: Managed $3M in contracts, overseeing financial planning, strategic scheduling, and resource management using MS Excel, Power BI, and Tableau.• Cost Reduction: Directed large-scale projects, leveraging advanced analytics tools to reduce costs by 17%.• Financial Analysis: Conducted comprehensive financial analyses to inform decision-making and align expenditures with business objectives.• Cross-functional Collaboration: Worked with engineers, developers, finance, and marketing teams to achieve project goals.• Requirement Gathering & Documentation: Conducted requirements gathering and created comprehensive documentation using tools like Microsoft Project and Trello.• Dashboard Creation for Higher Management: Designed and developed dashboards to provide project status updates and financial insights to senior management.• Stakeholder Engagement: Engaged with stakeholders to understand project requirements and ensure alignment with business goals.• Quality Assurance: Partnered with QA teams for thorough testing and validation of project deliverables.• Business Analysis of Operational Processes (Flow Mapping, Root Cause Analysis): Analyzed operational processes, performed flow mapping, and conducted root cause analysis to identify inefficiencies and recommend improvements.• OTC Clearing Knowledge: Gained knowledge in OTC clearing operations, ensuring compliance and optimizing clearing processes.• Experience with Agile and Waterfall Methodologies: Led projects using both Agile and Waterfall methodologies, adapting to project needs and ensuring successful delivery

• Led data quality initiatives, consistently improving accuracy and reliability through innovative cleaning and validation techniques.• Spearheaded effective team communication strategies, ensuring seamless collaboration and adherence to project requirements.• Developed and delivered comprehensive training programs, empowering team members to excel in their roles and contribute to project success.• Managed and optimized monthly workstream hours, ensuring efficient resource allocation and timely project delivery.• Implemented rigorous Quality Assurance procedures, guaranteeing the highest standards of data integrity and client satisfaction

It's always exciting to talk and mention of this journey. It was not only the resemblance of a beauty pageant, a title, rather it encompasses an eclectic range of field and experiences. It like grooming yourself each and every day and coming forth with new positive changes. I was given three months intensive training, which included entrepreneurship, leadership, dinning etiquette, modeling, women empowerment and many more. It was focused to increase my prowess and be proficient in any aspect and be able to carry it confidently. I did numbers of the photoshoot, ramp walk and it helped me bolster my confidence and look more beautiful at the same time be more expressive.

-Represented the bank professionally by providing courteous, prompt, and efficient customer service while processing transactions and assisting with account balance inquiries.-Supported the loan department by assisting with loan applications and learning the process of making informed financial decisions under the guidance of seasoned staff.-Gained hands-on experience in handling customer queries and resolving banking-related issues in a professional manner.-Familiarized with the banking environment, daily operations, and procedures to efficiently manage various banking situations and challenges.

I was an active member of Nepal Red Cross Society, and I contributed my very fruitful years to service of Red Cross Society. During my tenure, I organized various programs which includes:1. Charity for flood victims 2. Charity for old age home3. Environmental awareness programs4. Blood donation campaign— Public awareness on health and hygiene—Disaster management and — Leadership development