• Participate in departmental meetings to review internal and client tasks, analyze outcomes, address challenges, and devise solutions.• Facilitate meetings to ideate and formulate strategies for the effective fulfillment of contractual services.• Delegate tasks and establish seamless communication channels among team members to ensure timely and accurate task completion.• Conduct follow-ups with team members to monitor progress and task delivery timelines on assigned tasks.• Provide constructive feedback on team members' performance to higher management.• Manage client relationships, overseeing the onboarding process, and collecting essential assets and information.• Assign tasks based on service requirements and conduct quality control checks on deliverables before presenting them to clients.• Receive and clarify client feedback, ensuring understanding and proper delegation of feedback within the team.• Maintain a commitment to responding to clients within a 12-hour timeframe.• Coordinate with clients to gather additional information necessary for task progression.• Participate in client calls alongside the client support team when required.• Reassign and adjust tasks based on feedback received from client call reports.• Communicate opportunities for written and digital/podcast/radio interviews for clients.• Share comprehensive weekly, monthly, and final reports to clients.

• Overseeing Social Media/Digital team.• Managing team of 3 Account Executives and Community Managers. Account manager oversees, delegates work and meets with AEs and CMs to ensure job success, smooth processes and efficiency.• Developing social media strategies inline with overall communications strategy to optimize marketing efforts.• Working closely with Communications team to insure strategies align.• Connecting Schools to resources within Social Media/Digital team and must stay up-to-date with all of programs/services/news offered by varied schools.• Communicating with schools on regular basis for updates.• Measuring success of initiative or campaign.• Setting KPIs and ROI for all social media channels managed and developing regular reports for them.• Staying up to date with new tools, technologies, trends etc. that will add value and increase efficiency to work.• Working closely with Operations Manager to align on Account Executives' work and Social Care Unit's.• Other duties as assigned by direct manager.

• Managed social media channels and digital campaigns for big clients in Jordan such as Bank al Etihad, Amstel, Etihad Chamber Orchestra, Microfund for Women, and Mazaya.• Managed influencer campaigns for Bank al Etihad.• Prepared and reviewed all client billing and managed monthly invoices.• Managed team of 2 community managers to create on-goingsocial content and manage online communities.• Led internal briefing and brainstorming sessions to developcreative concepts for clients.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Proved successful working within tight deadlines and fast-paced atmosphere.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Content creation – Contribution of new ideas and engaging material towards audience of chosen digital channels.• Reactive engagement – Responding to comments, in order to foster positive community and add value to user's experiences.• Proactive engagement – Spotting brand's target audience and approaching them in appealing way to attract them into becoming part of brand's fan base on digital channels.• Ad hoc requests – Coming up with instant content pieces for special and immediate purposes upon client requests.• Monthly & weekly reports – Full insights of digital channels to guarantee continuous improvement of brand channels.• Listening reports – Generate actionable insight and provide clients with reports.• Timely/trendy content – Continuous monitoring of any new & upcoming trends on social media.• Monitor competitors and similar brands' activities on social media regionally and internationally to stay up to date with best practices.• Flag any issues regarding client's reputation online.• Live coverage of events on digital channels.• Clients:JORDAN - Bank al Etihad, Amstel Jordan, Etihad Chamber Orchestra, Mazaya, Eagle Hills Jordan, and Microfund for WomenKSA - Crust Corner and Charcoza

• Reactive engagement – Creatively responding to comments, in order to foster positive community and add value to user's experiences.• Proactive engagement– Spotting brand's target audience and approaching them in appealing way to attract them into becoming part of brand's fan base on digital channels.• Weekly & monthly reports – Measure and assess performance across all digital channels.• Listening reports – Generate actionable insight and provide clients with reports.• Timely/trendy content – Continuous monitoring of any new & upcoming trends on social media.• Ongoing & continuous improvement of brand's performance levels.• Clients: Nescafe Arabia, Nescafe Dolce Gusto Middle East, and Cleartrip MENA