Lilith Antunovic Email & Phone Number

Eschbach, BW, DE

Germany

Onboarding and implementing life science companies to our VR training solutions

Zurich, Switzerland

- Leading a team of dedicated Product Support Analysts, where we serve a wide community of scientists, business analysts, life science enthusiasts and IT-specialists. Our customers come with their scientific and Product challenges to a team of experts. - Leading a partner team to supplement our support function in APAC. - Driving projects in a high growth.

Utrecht Area, Netherlands

- KPI supervision (NPS, CSAT, reply and resolution time, conversation quality) and active coaching if KPI is not adequate (customer story with Klaus-App on quality in Support: https://www.klausapp.com/case-studies/rentman-case-study/?category=true )- Building a Customer Success team and professional services in a challenging environment (one-to-many, low.

Amsterdam Area, Netherlands

- Daily tasks:o Networking with partners/resellers, customers and internal teamso Change Management: Managing the implementation of solutions within the customer environmento Forecasting of revenue/churn, identifying customer business outcomes, adoption managemento Risk mitigation for customers- Special effort: o Optimization of reporting process for.

Amsterdam

- Daily tasks: o Training and networking with internal and external stakeholders o Identify, understand and coordinate stakeholders to ensure successful completion of deployment projectso Main achievement:  Recognized Subject Matter Expert in the roll-out stages of a new ordering platform (won several peer-to-peer awards)o Project coordinator for a high.

Freiburg Area, Germany

- Daily tasks: o Corrective And Preventive Action (CAPA) - Identify risks, incident management, implement corrective actions, communicate with relevant stakeholders and prevent future risks o Internal co-auditor: preparing, executing and following up on internal auditso Plan and conduct internal and external stakeholder trainings on Standard Operating.

Stuttgart Area, Germany

- developmental psychology- conflict management- networking

Amsterdam Area, Netherlands

Organisational tasks- processed orders via SAP system- scheduled maintenance for various lab equipment- wrote and updated SOP (standard operating procedures- implemented EU- safety guidelinesScientific work:- analysis of protein expression via Western blot, - transfection of mammalian cell lines with shRNA or overexpression plasmids- cell culture: hygiene.

Expert with the lentiviral bank from SIGMA

Biberach, Germany

Q-PCR, western blots, Next Gen Sequencing with Illumina

Konstanz Area, Germany

During my studies I worked as a student worker at the chair in biochemical pharmaceutics (Lehrstuhl Wendel). Here I prepared and purified lipo teichoic acids from Listeria monocytogenes and operated the LightCycler from Roche.