Lilith Sarafyan Email & Phone Number

Yerevan, Armenia

- Responsible for operations and strategy for domestic and global travel (air, hotel and ground transportation) and meeting & events programs.- Regular staff meetings to ensure adequate sales service and correct execution of the agreed actions.- Ensuring that all key internal client service areas are aligned with client's business goals.- Identifying and sourcing qualified suppliers to be part of the preferred supplier list.- Acting as the program manager liaising between finance, marketing, legal and operations departments. - Developing and maintaining the event project plan and objectives, including master timeline and budget. - Supplier Management: Negotiating contracts, managing program venues and suppliers including: exhibit house, show management, and other third-party vendors as required. Ensure suppliers follow data privacy protocols. - Building strong and productive working relationships with business partners.

Yerevan

• Promoting and developing our company and the country as a travel destination in overseas (international travel and leisure exhibitions, conferences, B2B workshops, roadshows, private meetings)• Organising big and small business and leisure events in Armenia (MICE)• Promoting the wine industry in Armenia in European, Australian and Asian markets: organising wine tastings, different experiences in vineyards and wine factories, etc. • Creating new travel products and leisure/adventure experiences to further sales and promotions. • Maintaining and making sure the media platform of the company operates flawlessly. • Updating and signing new contracts with the hotels, restaurants, transport companies, tour individuals, leisure attraction companies in Armena, Artsakh and Georgia. • Designing, writing and copywriting the content in printed materials and the website of the company.

Yerevan

• Leading tour groups and meeting the needs of all customers (in a high quality.)• Assisting members of visit team with any special projects, travel preparations or events needed.• Giving cultural and historical tours in Armenian, English and Russian languages to visitors• Introduction to the country’s unique and popular attractions such as national parks, historical monuments, museums, art galleries and other areas of cultural interests. • Ensuring safety of clients and assisting in the implementation of security measures during the tour.

Yerevan, Armenia

I was hired for the startup of this company which had only its name back then but no logo, no website, official emails, services and products and most importantly a partner database. I teamed up with the Co-Founder of the company and built it from the scratches.Here are the most important and major responsibilities I have fulfilled in the company. • Creation of the logo as a brand in the country's travel market• Working closely with the HTML developer to build the company website which would be modern, creative, customer friendly, have online payment and a complete platform to find everything about the upcoming visit to Armenia. • Developing and promoting the company pages in social media trying to post creative content and HQ photos. • Creation of partner database and email marketing. • Creation of the services the company will provide along with the travel packages with the rates which are completely presented in the website. • With the co-founder of the company we hired a two employees.We took part in the biggest international trade show in the world (ITB Berlin) which was a huge step for a young company where I accomplished the following: • Registered our company in ITB online platform for later meetings and negotiations with international companies.• Created, edited, designed and printed the catalogues, brochures and folders for the promotion of our products during the trade show. • General digital presentation of the company and its services. We had a difficult period for for several months and faced many challenges due to financial difficulties and frequent management changes. After 10 months I built our own partner database which counted more than 8700 operating companies worldwide. I organised fam trips for our potential partners which later brought to our company new bookings. Eliis Tour now has the trust of its customers and is listed in TripAdvisor as recommended company.

Yerevan, Armenia

• Creating and organizing cultural/ historical/ archeological and adventurous tour programs in Armenia and neighboring countries.• Daily interactions with international booking partners.• Ensuring that requests from direct customers (B2B sales) are answered in a professional and timely manner. • Ensure all the needs and all aspects of the vacations of customers are met flawlessly from the arrival till the moment they leave. • Promptly react to resolve unexpected problems in order to preserve customer satisfaction and corporate reputation.

Yerevan, Armenia

• Research and development of new markets and services.• Keeping operational documentation updated. • Managing the company’s official Facebook, Twitter, and LinkedIn pages. • Creating the design and the structure of company’s website by working with Web designer and Web developer.• Creating the content in the website of the company.

Yerevan, Armenia

• Leading tour groups and meeting the needs of all customers (in a high quality.)• Assisting members of visit team with any special projects, travel preparations or events needed.• Giving cultural and historical tours in Armenian, English and Russian languages to visitors• Introduction to the country’s unique and popular attractions such as national parks, historical monuments, museums, art galleries and other areas of cultural interests. • Ensuring safety of clients and assisting in the implementation of security measures during the tour.

Content Writing• Creating new and editing the existing content in the website of the company to keep readers intact.• Ensuring that web page content is edited properly to increase on-screen readability.• Copy, edit and proofread content created by other content writers to provide detailed feedback.• Ensuring that content contains sufficient keywords for search engine optimization.• Efficient time management to meet scheduled deadlines.• Rewrite, paraphrase or write content from scratch depending on specific instructions provided in the work order.

Master'S Degree, Unesco Chair Of History And Theory Of Armenian Art/ Art History, Criticism And Conservation

Area of Specialization: Medieval Armenian Architecture and Sculpture, Medieval Art, Early and Late Christian Art.

Bachelor'S Degree, Unesco Chair Of History And Theory Of Armenian Art/ Art History, Criticism And Conservation

Area of Specialization: Medieval Armenian Architecture and Sculpture, Medieval Art, Early and Late Christian Art.

Education record

Education record