Lilith Sarafyan Email & Phone Number

Yerevan, Armenia

- Responsible for operations and strategy for domestic and global travel (air, hotel and ground transportation) and meeting & events programs.- Regular staff meetings to ensure adequate sales service and correct execution of the agreed actions.- Ensuring that all key internal client service areas are aligned with client's business goals.- Identifying and.

Yerevan

• Promoting and developing our company and the country as a travel destination in overseas (international travel and leisure exhibitions, conferences, B2B workshops, roadshows, private meetings)
• Organising big and small business and leisure events in Armenia (MICE)
• Promoting the wine industry in Armenia in European, Australian and Asian markets: organising wine tastings, different experiences in vineyards and wine factories, etc.
• Creating new travel products and leisure/adventure experiences to further sales and promotions.
• Maintaining and making sure the media platform of the company operates flawlessly.
• Updating and signing new contracts with the hotels, restaurants, transport companies, tour individuals, leisure attraction companies in Armena, Artsakh and Georgia.

Yerevan

• Leading tour groups and meeting the needs of all customers (in a high quality.)
• Assisting members of visit team with any special projects, travel preparations or events needed.
• Giving cultural and historical tours in Armenian, English and Russian languages to visitors
• Introduction to the country’s unique and popular attractions such as national parks, historical monuments, museums, art galleries and other areas of cultural interests.
• Ensuring safety of clients and assisting in the implementation of security measures during the tour.

Yerevan, Armenia

• I was hired for the startup of this company which had only its name back then but no logo, no website, official emails, services and products and most importantly a partner database. I teamed up with the Co-Founder of.
• Creation of the logo as a brand in the country's travel market
• Working closely with the HTML developer to build the company website which would be modern, creative, customer friendly, have online payment and a complete platform to find everything about the upcoming visit to Armenia.
• Developing and promoting the company pages in social media trying to post creative content and HQ photos.
• Creation of partner database and email marketing.
• Creation of the services the company will provide along with the travel packages with the rates which are completely presented in the website.

Yerevan, Armenia

• Creating and organizing cultural/ historical/ archeological and adventurous tour programs in Armenia and neighboring countries.
• Daily interactions with international booking partners.
• Ensuring that requests from direct customers (B2B sales) are answered in a professional and timely manner.
• Ensure all the needs and all aspects of the vacations of customers are met flawlessly from the arrival till the moment they leave.
• Promptly react to resolve unexpected problems in order to preserve customer satisfaction and corporate reputation.

Yerevan, Armenia

• Research and development of new markets and services.
• Keeping operational documentation updated.
• Managing the company’s official Facebook, Twitter, and LinkedIn pages.
• Creating the design and the structure of company’s website by working with Web designer and Web developer.
• Creating the content in the website of the company.

Yerevan, Armenia

• Leading tour groups and meeting the needs of all customers (in a high quality.)
• Assisting members of visit team with any special projects, travel preparations or events needed.
• Giving cultural and historical tours in Armenian, English and Russian languages to visitors
• Introduction to the country’s unique and popular attractions such as national parks, historical monuments, museums, art galleries and other areas of cultural interests.
• Ensuring safety of clients and assisting in the implementation of security measures during the tour.

• Content Writing
• Creating new and editing the existing content in the website of the company to keep readers intact.
• Ensuring that web page content is edited properly to increase on-screen readability.
• Copy, edit and proofread content created by other content writers to provide detailed feedback.
• Ensuring that content contains sufficient keywords for search engine optimization.
• Efficient time management to meet scheduled deadlines.

Master'S Degree, Unesco Chair Of History And Theory Of Armenian Art/ Art History, Criticism And Conservation

Area of Specialization: Medieval Armenian Architecture and Sculpture, Medieval Art, Early and Late Christian Art.

Bachelor'S Degree, Unesco Chair Of History And Theory Of Armenian Art/ Art History, Criticism And Conservation

Area of Specialization: Medieval Armenian Architecture and Sculpture, Medieval Art, Early and Late Christian Art.

Education record

Education record