Managed a high daily volume of customer interactions with a positive attitude, achieving customer satisfaction rate while maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Translated documents from Spanish to English, ensuring accuracy, cultural sensitivity,and linguistic nuance while implementing advanced translation software, reducing verification time for complex terms resulting in an overall improvement in translation efficiency.

Processed credit card payments ensuring accurate application to customer balances resulting in a reduction in billing discrepancies and customer disputes. Addressed customer inquiries and suggestions mantaining customer satisfaction and receiving positive feedback for courteous and professional interactions.

Established a comprehensive glossary and style guide, ensuring improvement in brand consistency across all translated materials while also adapting legal documents to adhere to specific cultural norms and legal frameworks.